🌐 About Us:

We're a fast-growing B2B SaaS company helping e-commerce brands level up their advertising performance. Our platform is built for the brands that take their digital marketing seriously — and we're scaling fast.

🌟 The Role:

As a Customer Success Manager, you're the engine behind our customers' long-term results. You'll work proactively with our existing customer base: reaching out, building relationships, spotting growth opportunities, and making sure every customer is actually getting value from the platform.

This isn't a passive, ticket-handling role. You'll own a high volume of accounts and take the lead on keeping customers engaged, educated, and moving forward.

Your Day-to-Day:

• Proactive Outreach: Regularly reach out to existing customers — don't wait for them to come to you.

• Check-ins & Follow-ups: Schedule calls, track adoption, and make sure customers are on the right path.

• Spot Opportunities: Identify where customers can get more out of the platform and act on it.

• Guide & Educate: Share practical tips, walk customers through best practices, and help them connect the dots between the platform and their results.

• Keep Moving: Work through your customer base efficiently — then do it again.

🌟 About You:

• CS Experience: Background in Customer Success, Account Management, or Customer Support in a SaaS environment.

• High-Volume Comfortable: You're not fazed by a full book of accounts, you stay organized and keep momentum.

• Relationship Builder: You genuinely enjoy working with people and know how to build trust quickly, over calls and through written communication.

• Proactive by Nature: You reach out before problems arise. You don't wait to be told.

• Clear Communicator: Strong written and verbal English, you can explain things simply and follow up without being pushy.

• Based in Europe: Required for timezone alignment with our team and customers.

MOST IMPORTANTLY:

You care about whether your customers actually succeed, not just whether the box got checked. If you get energy from helping people make progress, this is the role for you.

🌐 Why Us?

• Real Impact: Your work directly affects how our customers grow their business.

• Fast-Moving Environment: Things move quickly here, you'll learn a lot and have room to grow.

• Strong Foundation: You're joining an existing customer base with real traction — there's plenty to work with from day one.

📢 Sound like you?

If you're a proactive CSM who thrives on high-volume customer relationships and wants to make a real difference for e-commerce brands, we'd love to hear from you.