Help construction companies get real value from AI

About Volve

Volve is a construction-native AI platform that help teams make better decisions from tender to delivery. We turn complex project documentation into structured, traceable outputs so teams can review faster, control scope, and reduce risk.

Volve links information across tender sets, contracts, and execution updates, and supports core workflows like go/no-go, bid compliance, contract review, change assessment, and claim readiness.

Over time, customers build reusable checks and baselines that make each new project start smarter and more consistent. Volve fits into existing tools and processes, and keeps expanding based on real project use.

As a startup, we are growing across Norway, the Nordics and internationally, and are now hiring our next Customer Success Manager to work closely with our customers and ensure they get measurable value from Volve.

The role

At Volve, Customer Success is a core growth driver.

Your main responsibility is to ensure our customers succeed with Volve. Broad adoption leads to retention, expansion, and better product decisions.

In practice, you will:

• Be the voice of the customer: Collect structured feedback, identify themes across accounts, and work closely with Product and Engineering to prioritise what creates real impact.

• Own the customer journey: Lead onboarding, define clear success criteria, and guide customers from initial rollout to sustained usage across teams and projects.

• Drive adoption and expansion: Work proactively with customers to increase usage and unlock additional use cases. Keep them updated on new functionality. Identify and prepare upsell opportunities based on adoption and results. In some cases you will run the full expansion dialogue yourself. In others, you will collaborate with sales.

• Own support and improve it: Handle inbound support, resolve issues, identify patterns, and document bugs. Over time, improve how support is structured and measured.

• Build scalable foundations: Create and improve onboarding and self-help material. The goal is to reduce friction and make it easy to succeed without constant hand-holding, and to ensure we are ready for the next 100 customers.

You will collaborate daily with sales, design, and engineering. You should be comfortable working autonomously while contributing to a growing team. Much of the structure is in place, but you are expected to continuously learn, adapt, and improve how we work.

Who we think you are

We are flexible on profile. What matters most is how you think and how you work.

• You are commercial and understand that strong Customer Success drives revenue.

• You are structured and proactive. You do not wait for problems to escalate, and you are comfortable using data and product insights to plan your next move.

• You learn fast and ask good questions. You are curious about how technology works and confident navigating new tools.

• You are comfortable in a startup environment where not everything is predefined.

• You communicate clearly, both written and verbal. You are able to translate complexity into practical guidance for customers, and you genuinely care about helping them succeed.

• You are fluent in Norwegian and comfortable working in English.

Experience from B2B SaaS, customer-facing roles, startups or scaleups, and/or the construction industry is a plus, but not a requirement.

We know that strong candidates rarely match every single point in a job description. If this role sounds interesting, we encourage you to apply. Learning by doing is part of how we build at Volve.

Our values

• Grow: Learn, push boundaries, aim high.

• Move: Act with speed, clarity, and intent.

• Own it: Take initiative, follow through, make it count.

• Relate:Treat others with respect, curiosity, and empathy.

What we offer

• Ownership: High ownership and real influence on how we scale Customer Success.

• Purpose:  Contribute to a mission that improves one of the world’s largest and most impactful industries.

• Collaborative Team: Work closely with ambitious, hands-on founders, the tech team, and our clients.

• Growth Opportunities: Develop your skills and advance your career in a fast-growing company.

• Equity Upside: Competitive compensation and equity participation.

• Flexibility: Hybrid work model, with travel to customer sites and industry events as needed. We have offices centrally located in Oslo.

If you are motivated by building strong customer relationships, improving systems, and contributing directly to company growth, we would like to hear from you.