This role combines project management responsibilities with hands-on individual contributor work.

• Meet with customers to evaluate, scope, and plan managed integration projects remotely in the Americas time zone.

• Own customer communication related to integrations throughout their lifecycle

• Build and maintain customer integrations using our tech stack (n8n, Zapier, and/or scripting languages such as JavaScript or Python)

• Evaluate and help make decisions related to our integration tech stack

• Monitor integrations and resolve issues in a timely manner

• Work cross-functionally with internal teams to ensure integrations run smoothly and align with broader business goals

Who you are

Successful candidates can come from a variety of backgrounds. You might be a software engineer looking to move into a more people-focused role, or a product owner or technical project manager with hands-on coding experience.

You bring:

• Strong project management and communication skills

• Experience working with international customers (especially in the Americas)

• Excellent command of English, both written and spoken (Spanish is a plus, but not required)

Technical skills

• Solid understanding of APIs and integrations

• Ability to read, write, and troubleshoot JSON

• Scripting experience in JavaScript or Python

• You don’t need to be a full-time software engineer, but you do need enough scripting knowledge to transform and manipulate data effectively (we use AI tooling, but foundational knowledge is still essential)

Bonus points

• Experience with tools like n8n, Zapier, or Make

Personal traits

• Creative problem solver with strong attention to detail

• Calm and effective under pressure — you’ll work on mission-critical integrations for some of the world’s leading companies and event organizers

• Proactive and ownership-driven: you spot issues before they become problems

• Curious, with a continuous learning mindset