UK Customer Success Manager 🇬🇧

Join Kanpla’s Growth Journey!

Ready to take on a key role in one of the fastest-growing startups in the Nordics? Kanpla is on a mission to digitalise contract catering, and we’re looking for a Customer Success Manager to help grow and support our UK customer base – with a strong focus on the education contract catering sector 🇬🇧

This role is ideal for someone who thrives close to customers, enjoys complexity, and wants real ownership in a scaling SaaS business.

Why Kanpla?

What started as a school project has grown into a leading digital solution for canteens, with 500,000+ users and a fast-expanding footprint across Europe. Backed by a Dutch VC, we’re scaling quickly and investing heavily in our UK presence.

You’ll work with some of the most innovative contract caterers in the education sector and play a hands-on role in shaping how digital solutions are rolled out across schools and enterprises.

Your Impact 🚀

As a UK Customer Success Manager, you’ll be a key driver of customer adoption, operational success, and long-term partnerships. You’ll support customers through mobilisations, onboardings, and day-to-day operations, acting as a trusted partner and the face of Kanpla in the UK.

This is a highly hands-on role with real responsibility and room to grow.

In this role, you will:

• Own and support a portfolio of UK customers, primarily in the education contract catering sector

• Take ownership of mobilisations and operational setups across new and existing sites

• Drive customer adoption, success, and satisfaction across the full lifecycle

• Act as a key point of contact for customers, building strong and trusted relationships

• Support and help execute the UK Customer Success strategy

• Work closely with the International Go-To-Market and Global Customer Success teams

• Represent Kanpla on-site with customers when needed

What we offer

• A high-impact role in a fast-growing, international company.

• An ambitious, fun, and informal work culture with a results-driven mindset.

• A product with real value, reducing food waste and enhancing canteen experiences for thousands.

• Opportunities for professional growth, with support for your development in a dynamic and fast-moving environment.

• Competitive salary based on experience.

• Option to work from our office in London 🇬🇧

What we’re looking for

• A proactive, energetic, and curious mindset

• High ownership and comfort working in a fast-moving environment

• At least 3+ year experience in Customer Success, Account Management, or similar

• Experience working with UK schools / education or contract catering is a big plus

• Comfortable with complexity and customer-facing problem solving

• A good understanding of SaaS and a tech-savvy approach.