Service Delivery Lead

Since our inception in 2015 in Denmark, Liva has been a pioneer in the field of digital behaviour change. Our ambition is to empower 1 million people by 2030 to improve their health and well-being by preventing and managing chronic conditions through digitally-powered, evidence-based lifestyle interventions. 

Headquartered in Copenhagen and London, our collaborations with healthcare systems - including the NHS, life science companies and health insurers - allow us to impact lives at scale. 

We have big ambitions for 2026 and, to help us achieve these we’re looking for a Service Delivery Lead to join the team and lead the operational delivery of all Liva Health services across Commercial, Public Partnerships, and Research programmes.

About the Role

You will ensure consistent, high-quality day-to-day operations while maintaining patient safety and operational excellence. You will be the operational backbone that enables our coaching, support, and coordination teams to deliver exceptional service to patients and clients.

What you’ll be doing

• Oversee day-to-day service delivery across all programmes, ensuring operational consistency while allowing programme-specific customisation

• Drive operational excellence through effective coordination, quality monitoring, and continuous improvement

• Monitor operational quality metrics and ensure patient safety protocols are consistently applied

• Partner with Coaching Lead on daily and weekly capacity planning to optimise resource utilisation

• Forecast operational resource needs and proactively manage capacity constraints

• Serve as operational partner to Contract Managers on service delivery

• Collaborate with Service Improvement Lead to implement new processes and service designs

• Receive handoffs from Project Managers and stabilise new implementations

• Partner with Learning Experience & Content Manager on operational communications and patient-facing materials

You’ll have

• Understanding of clinical safety and governance in healthcare delivery

• Proficiency with operational systems and tools

• Strong organisational and prioritisation skills

• Proven track record leading operational delivery in service organisations, ideally healthcare or similar regulated environment

• Experience managing multiple programmes/clients simultaneously with competing priorities

• Demonstrated success in building and developing operational teams

• Experience working in matrix structures with cross-functional stakeholders

• Background in capacity planning and resource optimisation

• Experience with organisational change, integration, or transformation is desirable

And hopefully you’ll also have

• Operational excellence mindset - balance quality, efficiency, and customer satisfaction

• Systems thinking - see connections across teams, programmes, and processes

• Collaborative leadership - influence without authority, build strong partnerships

• Problem-solving agility - calm under pressure, decisive in ambiguity

• Patient/customer focus - keep end-user experience central to decisions

• Data-driven - use metrics to inform decisions and drive improvement

• Communication - clear, concise, able to translate between strategic and operational levels

At Liva, we do not go to work just to work. We are a purpose-driven company, and we go to work every day to help people live better lives. Our purpose is in our DNA, and we are always on the lookout for talented people who are eager to evolve and build a life-changing career within global health tech.

We believe in doing business the right way. We are committed to both eliminating discrimination and encouraging diversity amongst our workforce. We are committed to developing a representative workforce at all levels, and maintaining a working environment that promotes the health and wellbeing of our employees. We will operate a fair, inclusive and transparent recruitment and selection process.