About the role

The world needs to increase the amount of renewable energy to battle climate change. Glint Solar is an Oslo-based startup accelerating the growth of solar energy by making it fast and simple to find the best solar project locations. Glint Solar was founded in 2020 with the mission of accelerating the adoption of solar energy across the globe. Today we are counting 50 employees, an increasing number of customers from all over the world, and we have exciting times ahead. We are scaling and we need an experienced leader to keep our customer success team running at full speed, with high precision and scale.

We’re now seeking a Head of Customer Success who turns great customer experiences into a repeatable business, and ‘wow’ moments into long-term loyalty.

As Head of Customer Success at Glint Solar, you’ll own retention, expansion, and customer satisfaction across our growing customer base. This is a pivotal leadership role combining clear direction, strong people leadership, and operational excellence with hands-on customer engagement.

You’ll lead and scale the Customer Success function, ensuring it delivers measurable business impact through proactive engagement, structured risk assessment, data-driven renewals, and value-focused customer journeys. You’ll work closely with Product, Sales, and Marketing to ensure customers realize maximum value from Glint Solar.

What you’ll do

You’ll lead and scale the Customer Success function at Glint Solar, setting direction, developing people, and ensuring Customer Success drives meaningful business impact.

• Set the vision, priorities, and quarterly goals for Customer Success, owning retention, renewals, expansion, customer satisfaction, and churn reduction

• Establish strong risk assessment practices across the customer base, ensuring early identification and mitigation of churn risk

• Lead, coach, and develop the Customer Success team, creating clarity, accountability, and high performance

• Raise the bar on operational excellence across documentation, processes, customer engagement, relationship management, customer health tracking, and admin hygiene in HubSpot and related systems

• Partner closely with Sales, Product, Marketing, and Customer Experience to align on shared success metrics, strengthen feedback loops, and ensure seamless customer handovers

What we’re looking for

We’re looking for a great colleague, a trusted leader — and someone people genuinely enjoy working with. We believe you tick most of the boxes below:

• Proven experience leading and scalingCustomer Success in a B2B SaaS environment

• Strong track record of driving retention, renewals, and expansion at scale, including proactive churn prevention

• Experience building structured processes for customer health and success, stakeholder engagement, risk assessment, and documentation

• Comfortable balancing strategic leadership with hands-on execution

• Data-driven mindset with experience using analytics to guide decisions

• Experience with CRM and Customer Success tools (HubSpot experience is a plus)

• Strong stakeholder management skills and ability to influence cross-functionally

This is what we can offer

We are a fun-loving team of people from different backgrounds, with different likes and personalities. Between us you will find people who: love cross-country skiing, enjoy cooking new dishes, play frisbee golf, and DJ on the weekend. So what do we have in common? We support each other, love solving customer problems, and want to drive positive change in the world. In addition to a great team we can also offer you:

• Chance to join early in a young, fast-growing startup with a global reach

• Competitive salary plus an option scheme to share in our future success

• Flexible work-life balance, including support for remote work weeks

• A fun, collaborative team culture with plenty of laughter and team events

• Steep learning curve with opportunities to take on increasing responsibilities as the company grows

Excited to join us? We’re just as excited to have you on board! We’ll be reviewing applications as they come in, so there’s no need to wait until the last day. The final deadline to apply is January 15th. Please contact karin@glintsolar.com if you have any questions.