Office (& HR) Administrator 
Sofia, Bulgaria | part-time; 24 hours/week (60% FTE) 
24,000 BGN = €12,270 (gross) per annum

Puzzel: The Low-Down 🔍

Puzzel is a leading provider of cloud-based contact centre solutions, empowering businesses to deliver exceptional customer service. Our platform combines omnichannel contact centre, workforce management, and AI-driven analytics to optimize customer interactions and operational efficiency.

With 25 years’ experience since our foundation in Norway, we’re already #1 in the Nordics, growing rapidly in the UK and expanding into the Netherlands and Finland in 2024, but our ambition is to become the clear European market-leader in the coming years 🚀

Why we’re proud

• 2024 CX Awards Winner, ‘Best Mid-Market Contact Center Platform’

• Puzzel was recognised as the 'most innovative European-founded CCaaS provider' and top 3 globally by Frost & Sullivan in 2023

• Best Practices Company of the Year 2023

• Consistently high Glassdoor rating

• 2023 customer NPS score of 37

• Puzzel places high importance on work-life balance and flexible working hours - as recognised by Flexa, placing 16th overall for work:life balance in 2025!

• We are working with Mercer on salary benchmarking, to ensure pay equality and market competitiveness

Key Data Points

• €57m revenue in FY 2024 (up from €50m in 2023)

• Currently ~300 employees

• Used by more than 1100 businesses across 40 countries

• Servicing ~60,000 customer service agents on a daily basis + 800 million customer interactions yearly

What we're looking for 🔎

Due to internal progression, we are looking for a new Office (& HR) Administrator to support our Bulgaria employees by ensuring the smooth running of the office on a day-to-day basis.

Office Administration:

• Manage onboarding/offboarding admin tasks, including IT coordination and access card administration.

• Liaise with local vendors, handle invoices, and order office supplies/services for the Bulgarian office.

• Coordinate occupational health, premises supervision, act as a point of contact to the office building management.

• Benefits administration and social activities for the Bulgarian office.

• Support HR team in day-to-day activities.

HR Administration:

We are in the unique position to also be able to define the scope of the role depending on the person that comes in, so if there is such interest, you can also be involved in more HR duties.

The hours ⏲

This is budgeted at 60% hours = 24 hours per week. We are totally flexible as to whether you split that across 3 days x 8 hours; 4 days x 6 hours or 5 days x 4.8 hours/day – or even more creative than that, if needed!

The must haves 💪

• Working experience of MS Office: Excel, Word, PowerPoint, and Outlook

• Ability to prioritize and fulfil required task on time and with normal use of resources

• Excellent level of English

• Excellent written and oral communication skills in English

• Previous office-based, professional working experience in any capacity

The nice to haves ➕➕➕

• Previous experience in Office Management, HR, and/or Finance administration related work

The location

This role will be located at our Sofia office, with expectation of at least 3 days/week in the office.

What’s In it for You? 💰

• Competitive salary based on Mercer salary benchmarking data

• Flexible, hybrid approach to working; split your time between the office and home

• You get to be part of a fun, driven and supportive team

• Annual Summer and Christmas parties

• Excellent development opportunities and a great company culture

What to expect from the interview process ❔

• Screening call with Talent Acquisition

• 1st interview with HR Manager – Bulgaria

• Psychometric assessments

• Final interview with Chief People Officer
  

Puzzel Values 🎯

• Built on Trust – trust is an intrinsic Nordic value, upon which Puzzel has been built. We trust each other and our customers and partners trust us.

• Stronger Together – working together in a genuinely collaborative way, with a shared purpose, we have an empowered organisation that is better equipped to delight customers and partners.

• Stay Hungry – have a continuous hunger to raise our game, innovate and be the best we can be professionally.

Diversity & Inclusion 🌍

We want everyone at Puzzel to be their true, authentic selves at work irrespective of nationality, race, ethnicity, religion, sexual orientation, gender identity, physical ability, age, or economic background.

Whilst we are proud to already have a diverse workforce from across the globe, we are aware that things could always be improved – for example, we currently have a ratio of female 26:74 male employees, which whilst not uncommon for the tech industry (average in SaaS is 26% female), it’s far from ideal. So, what are we doing to improve this?

• Our Global Leadership Team (C-suite) has shifted from 100% male to 50 male: 50 female in the past 18 months.

• We have increased our % of female hires from 23.6% in 2021 to 38.5% in 2023.

• We are partnering with the likes of Flexa, who have significantly higher-than-average talent pools of candidates from diverse backgrounds.

• We are working with State Employment initiatives in Norway and Sweden to bring candidates through internship/apprenticeship routes and are investigating similar initiatives in the UK and Bulgaria.

• By raising awareness and transparency, we are hoping to further attract a diverse workforce.

We are continuously striving to foster an inclusive and diverse environment, where everyone is celebrated for who they are. If there is anything we can do to support you in the interview process, or beyond, please let us know.

One Last Thing ☝🏻

Even if you feel you are only a 75% match for this role, we still want to hear from you. This list is purely indicative. Skills can always be learnt.

Please note that we are not able to provide sponsorship for this role, so you must have eligibility to work in the country you are applying for.

By applying you accept the terms of our Privacy Notice which can be found on our website. Puzzel are not considering candidates that do not have a work permit in the country we are hiring in.