Shine exists to help freelancers and small business owners reclaim the joy of working for themselves.

Running a business shouldn't mean drowning in financial admin - it should be inspiring and rewarding. Our app brings banking, invoicing, accounting and admin together in one place, so entrepreneurs can focus on what matters most: growing their business and enjoying the freedom of working for themselves.

We're a multicultural team of over 400 people across France, Germany, Denmark and the Netherlands. By bringing together leading European fintechs like Shine, Kontist and Tellow, we've built a single, intuitive platform designed for simplicity, speed and accuracy - backed by local, award-winning support.

Your hiring experience matters

Just as we respect our customers' time, we respect yours. Your experience with Shine should feel simple, transparent and genuinely supportive.

If this sounds like somewhere you want to grow, we'd love to hear from you.

👀 The Customer Service at Shine

Transforming our customers' banking and administrative experience isn’t just about creating amazing tools. It’s about delivering exceptional service every day. By joining us as a Customer Support Specialist, you'll play a key role in shaping the customer service of tomorrow.

👀 Here’s a quick look at how our team is structured:

• Marcus, our Global Customer Service Director, ensures operational excellence in Europe,

• In France: Minh, our Head of Customer Support, driving impactful projects and supporting five talented Customer Support Team leads.

• In France: five teams, each led by a CS Team lead, including your future manager (Marion, Clémence, Elise, Julie or Edouard), working to deliver tailored solutions to our customers. By joining one of these teams, you’ll become the go-to contact for our customers and directly responsible for their experience with Shine.

📋 Your Role as a Customer Support Specialist - Invoicing & Accounting

Your goal? To assist our customers in managing their professional accounts (especially in their invoicing or accounting requests) and simplify their administrative tasks so they can focus on their core business.

You will be responsible for:

• Providing the most comprehensive and high-quality responses to entrepreneurs and small businesses contacting us via email, chat or phone,

• Investigating complex cases related to invoicing or accounting requests,

• Prioritizing the requests, choosing the best channel (email, chat or phone) to understand and resolve your customers’ situations,

• Developing a strong attention to detail that allows you to anticipate the “little extra” that reassures and retains our customers,

• Proactively communicating with your team members and other departments at Shine (Sales, Product, Compliance, etc.) to handle specific situations.

📍 Job located in Paris, with possibility of two remote working days per week

🔎 About you

• You have prior experience in a customer support role, ideally in a SaaS company,

• You have experience in accounting and invoicing, and you are able to understand, investigate, and resolve issues related to these areas (mandatory),

• You have an excellent command of French, especially in writing, with clear expression,

• You are empathetic and can put yourself in your customers’ shoes : customer satisfaction is a top priority for you,

• You thrive in teamwork: you’re not afraid to ask for help or offer support when needed. You’re also open to feedback and self-improvement,

• You’re proficient with collaborative tools like Slack, Notion, Intercom, or similar,

• French is your native language, or you speak/write it fluently and perfectly, and you have at least a professional level of English. (mandatory).

Equal Opportunity Employer

We follow the principle of equal treatment to consider all job applicants and do not discriminate based on their gender, sexual orientation, color, racial or ethnic origin, religion, disability, etc. as per applicable law.

💚 Our recruitment process

• An initial interview (45') with Anne-Lucie (Talent Acquisition Specialist),

• A video interview (45') with Marion et Clémence (two CS Team Lead),

• A case study with a presentation,

• A finale interview when we will talk about your soft skills, and you will meet your potential future colleagues.

Feel free to apply in French 🇫🇷

✨ What’s in it for you:

• A salary range between 32k and 36k€ per year,

• 💜 Full health insurance coverage for you and your kids, plus 4 free AlanMind sessions per year,

• 🍝 Meal vouchers : A Swile card with €9.05 per day for meals at restaurants or grocery shopping.

• ☀️ RTT (Reduced Working Time) : In addition to 25 days of paid leave per year, we provide 8 to 10 additional RTT days depending on the calendar year’s public holidays.

• 🏡 Located in Paris with possibility of two remote working days per week