Customer Success Specialist – Bsure

We are a fast-growing Norwegian SaaS company backed by international investors. We’re now looking for a Customer Success Specialist who wants to work closely with our customers and help them realise the full value of a new and smarter way of working. With us, you’ll have real influence on the direction of a company with strong international ambitions.

Bsure has developed a platform that gives organisations clear visibility into their users and access across the Microsoft environment, enabling them to strengthen security while optimising license costs.

Your key responsibilities

• Onboard new customers and ensure a smooth and confident start

• Follow up with existing customers through meetings, email and calls

• Understand customer needs and help them get maximum value from Bsure

• Work proactively to increase adoption, loyalty and overall satisfaction

• Collaborate closely with sales and product on insights, improvements and new opportunities

Who we believe you are

• You communicate very well in both English and Norwegian, written and spoken

• You are passionate about great customer experiences and helping customers achieve real value

• You enjoy working with people, build trust quickly and are naturally social

• You are curious and interested in technology (without needing to be a developer)

• You take responsibility, work in a structured way and follow through on what you promise

Qualifications

• Experience from Customer Success or customer-facing roles

• Experience with long-term customer follow-up, not only handling ad-hoc requests

• Comfortable using digital tools and CRM systems

• Ideally experience from B2B/SaaS and start-up/scale-up environments

What we offer

• An exciting workplace in growth, where you can shape your role

• Strong influence on how we work with our customers and on the company’s further journey

• Flexibility in your everyday work

• An informal, supportive and inclusive environment

• Competitive compensation and solid development opportunities

Are you ready to step into a role where you can make a real difference for our customers – and help shape the future of Bsure? We’d love to hear from you!