🚀 Your Mission:

At Limepack, every claim is more than a complaint , it’s a chance to understand, improve, and build trust.

As our Customer Claim Resolution Manager, you’ll own and refine how we handle customer claims with care, fairness, and clarity. You’ll dig into what went wrong, uncover what the customer truly needs, and create solutions that create value for everyone.

Your mission: turn challenges into opportunities, to strengthen relationships, improve processes, and keep Limepack's customers happy for the long run.

 📋 The Outcomes - What you will achieve:

• Own and improve Limepack’s claims process — make it fair, efficient, and resolved within 1–5 days, while continuously streamlining the experience.

• Lead with insight and analysis - develop a deep understanding of our entire supply chain and business flow to uncover the true reasons behind each claim.

• Write human, empathetic responses that turn frustration into trust.

• Build clear claim guidelines and document best practices for internal teams.

• Reduce claim costs through smart negotiation, prevention, and stronger processes

Requirements

👉 If this sounds like you, you are the one who we're looking for:

• You have a deductive mindset: You naturally analyze situations by connecting dots and uncovering the root causes behind problems. You seek to understand context before acting and make decisions based on logic and evidence.

• You love solving problems: When challenges arise, you dive right in, take ownership, and work with energy and focus to find the best solution. You are not afraid to challenge how things are usually done to find solutions that create more value. 

• You are disciplined and detail-oriented: You take pride in doing things properly and get motivated by creating structure and systems. You follow guidelines, document carefully, and refine processes to make them better. You’d rather get it right than rush it.

• You are organized and self-driven: You know how to prioritize your work and manage your time effectively. You can distinguish what matters most and make sure the important tasks get done first. 

• You care about providing fair resolutions: You believe everyone deserves to be treated equally. You are a firm but just negotiator who balances empathy with fairness.

• You communicate with intention: You choose your words carefully and structure your messages clearly, whether it’s feedback, negotiation, or explanation.

🎓 Your Experience: 

• 3–5+ years managing customer claims end-to-end, from investigation to resolution, ideally in B2B manufacturing or production. (Printing industry experience is a plus.)

• Proven ability to improve claim processes, identify root causes, and reduce resolution time or costs.

• Track record of independently making sound, data-informed decisions that balance customer satisfaction and business goals.

• Skilled in communicating and negotiating resolutions with both customers and suppliers.

• Comfortable working independently and cross-functionally.

Benefits

🚀 Who We Are:

Limepack is a fast-growing start-up in custom-printed food packaging. We are on a mission to help small businesses become brands by making custom takeaway packaging available for the many. Our vision is to become the go-to European platform for custom branded food packaging, and we are currently available across 14 countries. 🌍 

We are a Copenhagen-based company with a strong remote team. Join our international team of 31 employees where we believe in work life balance, a predictable work week and that time off is completely off. 

💚 We Offer:

• A 39-hour a week full-time remote position with a fixed salary according to experience (Mon-Fri, GMT+1 or max 2 hours away.).

• We offer a monthly salary between 675 - 1000 USD, 6 weeks of paid time off, pay during sick days and generous paid parental leave.

• Overtime is generally not expected but would be compensated.

• 31 kick-ass and sweet colleagues from all around the world. 

• Challenging work, and a certified Happy Workplace: Limepack.com/happy that wins awards for fast growth Limepack.com/growth, AND we are just getting started 🚀

📝 How to Apply: 

Send your application through this form. 

The application deadline is on the 5th of November but we have interviews on a continuous basis, so we encourage you to apply as soon as possible!