We are a B2B SaaS company building the world's first operational involvement platform. Our mission is to make the process of finding, sharing, fixing, and learning from issues and observations as easy as thinking about them and as rewarding as being remembered for them.‍ By doing this, we are making work more meaningful for all parties involved.

Our platform is already used in over 80 countries globally by customers such as Puma, Odeon, Stadium, Finnair, Fiskars, and hundreds of other organisations you are familiar with.

We are part of WeKomply, a premier Nordic software company specializing in compliance, checklists, documentation, and risk management solutions tailored for small and medium-sized businesses, enterprises, and the public sector.

We are now looking for a passionate Customer Success Specialist to join our customer success team on a full-time basis.

What we offer you

• Challenging work in a dynamic and international team

• Great customers to work with (totaling more than 200k users globally)

• Ability to provide value with a great product (4.7/5 rating on Capterra)

• Ability to learn without fear of mistakes

• An innovative and relaxed working environment at the heart of Helsinki (Kamppi)

• Flexible working hours and freedom to work remotely without the bureaucracy and slowness of a big organisation

• Five extra days of holiday per year

• Perks and benefits from city center office space to health and dental care

Responsibilities:

• Onboarding customers to provide optimal time-to-value

• Managing accounts and delivering upselling growth targets in collaboration with sales

• Ensuring we meet and exceed the needs of existing customers

• Developing our customer success processes

• Orchestrating customer journey

• Providing support to key accounts

• Working in close collaboration with sales, marketing, and product development

You’ll love this role if...

• You have a desire to take responsibility from day 1 and work in an agile environment

• You are interested in technology and SaaS products

• You thrive in a close-knit team

• You are passionate about developing and managing a great customer journey

We're looking for a new colleague who...

• Is fluent in English and Finnish (Swedish considered as a big advantage)

• Has a great personality - that's what really matters

• Has challenged themselves with relevant studies

• Has experience in customer relationship management (e.g. customer success, sales, account management)

• Has a problem-solving and solution-driven mindset

• Has excellent interpersonal skills

• Has solid understanding of basic and modern productivity tools (e.g. Microsoft Excel, Pipedrive, Trello, ClickUp, Slack, etc..)

Recruitment timeline:

• The review process starts on week 45

• First round of interviews (remote) on week 46-48

• Second round of interviews (Falcony office, Helsinki) start on week 49

• We will fill the role as soon as we find the right person

• Our next customer success superstar joins us in January 2026

Does it sound like a match? We can't wait to hear from you! Please apply and let's get to know each other better.