As Head of Operations, you’ll combine hands-on delivery with strategic scaling. You’ll be deeply involved in the daily operations - handling customer and partner cases, coordinating with installers, and ensuring that every project runs smoothly - while also developing the systems, processes, and pricing models that drive Done’s growth.

You will:

• Oversee Done’s operational delivery across EV chargers, batteries, and maintenance for partners like E.ON, KGK, Elbilsvaruhuset and Tesla.
• Manage daily operational cases and act as second-line support for complex issues - ensuring a fast, high-quality experience for customers, installers, and partners.
• Structure and scale operations - building efficient processes, routines, and frameworks.
• Lead and grow the Operations team (currently one full-time + part-time associates).
• Develop and refine pricing models for different installation types within EV Charging and Batteries.
• Build and maintain strong relationships with partners and installer networks.
• Collaborate with Product to improve workflows in the Done platform.
• Identify opportunities for automation and scalability, including AI-driven improvements.

Who You Are

You’re smart, driven, and structured - more defined by your curiosity and problem-solving skills than by years in the industry. You take ownership, move fast, and enjoy turning ideas into results.

We’re looking for someone who: 

• Has excellent academic results within Engineering or Business
• Wants to develop deep technical understanding of EV charger and battery installations and become the in-house expert supporting both operations and partners.
• Has 1–4 years of experience in operations, logistics, consulting, or project management - ideally in tech or a scale-up.
• Has a track record of top performance in work, studies, or other achievements.
• Is entrepreneurial, structured, and proactive, with strong strategic thinking.
• Communicates well and builds strong relationships with partners, customers and installers.
• Uses data to improve processes and make informed decisions.
• Thrives in an early-stage environment where ideas quickly turn into action.
• Is fluent in Swedish and English.

About Done

Done is a rapidly growing technology platform and national network specializing in the installation of sustainable energy solutions, including EV chargers, battery storage and heat pumps. By digitalizing and automating the installation process, Done enables seamless collaboration between retailers/OEMs/energy companies, installers, and consumers. With a strong commitment to quality and innovation, Done has already facilitated over 20,000 installations through partnerships with industry leaders like Vattenfall, Tesla, E.ON and Elbilsvaruhuset.

Backed by leading VCs such as Almi Invest and an alumni of Antler, Done has been recognized as one of Europe’s fastest-growing startups by Sifted, featured in the Sifted 250 2024 list. With an ambitious vision to become Europe’s leading platform for sustainable installations, Done is driving the transition to green energy and creating transparent, effortless installation experiences.

At Done, you’ll join a passionate team that’s redefining how installations are managed and delivered. You’ll work at the intersection of tech, sustainability, and operations, directly alongside the founders - shaping both the product and the company as we scale.

Head of Operations is a key role with high autonomy, hands-on impact, and with opportunity of equity ownership.

Join Done and help build the operational backbone of the energy transition - one installation at a time.