About Improvin'. 

How would you like to make your mark? Do you want to make a significant contribution to the food industry’s sustainability and help reverse the climate crisis?

Improvin’ exists to solve one of the world's most critical challenges: how to produce more food, more sustainably, at the same time. Our solution focuses on primary production, the source of >70% of the food industry’s emissions. Our technology helps food and beverage companies reduce the climate impact of their value chains.

Our mission is vital and urgent; the change you’ll drive is demanded by consumers, the Paris Agreement, IPCC regulations, EU legislation, and ambitious corporate goals set with The Science Based Targets Initiative and Greenhouse Gas Protocol.

About the role. 

We are looking for someone who’s an entrepreneur at heart, with a sales- and process-minded approach. We strive for every team member to embody our mission and contribute their unique capabilities. We believe you bring a proactive, optimistic attitude and a curiosity for using technology for positive impact. 

To succeed in this role, you’ll need strong dedication to our vision alongside a passion for business development, process optimization, and commercial growth opportunities. 

As a Customer Success Manager, you’ll be a crucial part of our mission and a fundamental part of our tight-knit commercial team. You will report to and have support from the Chief Operating Officer and the Head of Customer Success.

How we will support you.

• At Improvin’, you will be at the forefront of shaping the sustainable future of an entire industry. You will work with our key clients and partners to identify emerging trends and opportunities and help guide the development of our products and services to meet their needs.
  
• You will collaborate with software engineers, designers, c-level executives, and key account managers to shape how digital technologies transform food production.
  
• We will strive to give you the tools necessary for you to shine, build playbooks and grow into a Customer Success Manager with global potential.
  
• We will provide you with a highly supportive and collaborative environment, including continuous feedback and learning opportunities.

How you can make an impact.

Customer onboarding & adoption.

Drive customer onboarding, training, and rollout plans. Create and track success plans with measurable client KPIs, ensuring customers achieve the desired outcomes.

Strategic relationship management.

Manage client relationships, including setting expectations, handling support tickets and owning client communications. Foster internal relationships, bridging client needs with our product development roadmap.

Commercial growth & insights.

Contribute directly to our growth by identifying upsell opportunities and supporting network sales with Account Executives. Capture and communicate structured customer feedback and connect shared client challenges to inform product strategy, aid market expansion and improve customer success processes.

We believe you have.

• Language skills: Fluency in English. Fluency in other languages, such as Swedish or German, is a significant plus.
  
• Strong project management and process development skills, with experience developing and implementing processes that ensure efficient project delivery and customer success. Preferably in a tech- and/or sustainability environment.
  
• A minimum of 3 years of experience in business development, customer success, product and/or project management, or sales and account management, preferably in the agri-food industry.
  
• Customer-first mindset: Building trust and long-term relationships with every client.
  
• Ownership: Taking responsibility for assigned accounts and deliverables.
  
• Collaboration: Working closely with peers across Sales, Product, and Marketing.
  
• Quality with pragmatism: Balancing speed with precision to deliver measurable value.
  
• Commitment to sustainability: Reinforcing Improvin’s mission to drive sustainability in the agri-food industry through every customer interaction.

About the location and the team.

This role is located in Stockholm. Our hybrid work setup is flexible, but we expect you to join us at the office on a weekly basis. Our team consists of many nationalities, and we use English as our working language.

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By applying, you'll have the opportunity to join a purpose-led and passionate team. You'll receive competitive compensation and 30 days of paid vacation. We’ll strive to give you all the tools necessary for professional growth as our fast-scaling business grows.

We believe that a diverse workforce will be essential to our success. We are committed to creating an inclusive workplace where all employees feel valued, respected, and supported, regardless of race, ethnicity, gender, sexual orientation, religion, age, or disability.