Hardware Support Technician

Claviate, Aarhus Full-time

Help keep our global AI systems running

At Claviate, we have developed a revolutionary data platform built around advanced AI cameras deployed worldwide. Our solution creates transparency by supporting the installation and documentation of wind turbines – both offshore and onshore – where high system reliability is essential. We are therefore looking for a Hardware Support Technician with a strong technical background and a systematic mindset to help monitor, maintain, and troubleshoot our systems – ensuring everything runs smoothly across the globe.

Your responsibilities will include:

• Maintain, service, and improve our hardware equipment

• Create and update hardware documentation and inventory

• Monitor our hardware dashboard, identify and resolve issues with offline or abnormal devices

• Communicate with customers and coordinate remote troubleshooting

• Write service reports, technical notes, and instruction guides

• Install and service equipment onsite with customers (occasional travel)

• Prepare and configure hardware for shipment to new customers

• Support student assistants with technical and logistical tasks

We’re looking for someone with:

• Hands-on experience with hardware and electronics

• A structured, systematic approach to troubleshooting

• Strong English communication skills (written and spoken), especially with customers

• Experience in handling, reading and editing technical documentation

• Basic IT and networking knowledge (remote access, error logs, connectivity testing etc.)

• Ability to balance hands-on work with remote support and monitoring

• A proactive attitude and ownership when things don’t go as planned

It’s a plus if you also have:

• Education or experience as an Electrician or Automation Technician

• Basic Ubuntu/Linux administration (CLI, logs, networking tools)

• Onsite service or fieldwork experience

• Flexibility on working hours when onsite work is required

Why Claviate?

At Claviate, we value cross-disciplinary collaboration and strong team spirit. You’ll work on projects that are stimulating and challenge you in the best way — keeping you learning, growing, and solving real-world problems every day. We operate in a high-speed development environment where we enjoy taking on ambitious projects and pushing ourselves – both technically and creatively. Our culture emphasizes informal collaboration and social interaction, with several team events throughout the year. We always strive to deliver solutions that exceed our customers’ expectations – and we have fun doing it.

Do you have any questions?

Feel free to contact our hardware technician, Viktor Forgacs at 53593249.