Key Account Manager

Singa is looking for a Key Account Manager (UK) to grow and retain our biggest B2B customers in the UK. You’ll work with hospitality groups, karaoke venues, and leisure operators, helping them scale with the world’s leading karaoke solution for venues.

If you’re commercially driven, relationship-focused, and ready to shape the future of social entertainment, we’d love to hear from you. 

About Singa

Singa is the modern karaoke solution for venues and people who love singing. With a world-leading licensed music catalog, intuitive tech, and flexible B2B models (Lite, Pro, Box), we help entertainment venues from pubs and bowling alleys to competitive socializing and karaoke bars engage customers in new, profitable ways. You will be joining the market leader of karaoke for venues in the UK.

Role Overview

Location: UK (Remote with regular travel to key accounts)

Team: B2B Sales & Customer Success

Reports to: UK Director, with functional alignment to the Chief Commercial Officer (CCO) and VP of Customer Success

We’re looking for a commercially driven, relationship-focused Strategic Account Manager to grow and retain high-value B2B customers in the UK market. You’ll own and expand key accounts such as competitive socialising chains, karaoke venues, leisure operators, and hospitality groups, ensuring they extract maximum value from Singa and scale their use of our platform.

You’ll collaborate closely with our sales, product, music, and customer success teams, acting as the voice of the customer while ensuring strong commercial outcomes.

Key Responsibilities

• Own a portfolio of strategic UK accounts, ensuring customer satisfaction, retention, and growth

• Drive upsell and expansion across multi-site operators, selling additional licenses, tiers and new features

• Map and manage stakeholders across target accounts (champions, decision-makers, blockers)

• Consult on customer activation strategies, from AV setup to launch planning and internal staff onboarding

• Monitor usage, KPIs and product engagement, proactively resolving risks or low engagement signals

• Collaborate with marketing and product to tailor value stories, case studies, and feedback loops

• Participate in UK market growth strategy, including pricing input, competitive positioning, and new GTM approaches

• Act as a Singa ambassador at industry events, trade shows, and customer meetings

What You Bring

• 5+ years experience in account management or customer success, ideally in SaaS, hospitality tech, or entertainment

• Experience working with multi-site operators or strategic B2B accounts

• Strong commercial acumen with a proven track record in upselling, renewals, and relationship-led sales

• Excellent stakeholder management and communication skills

• Entrepreneurial mindset and comfort in a scaling, fast-moving environment

• Based in the UK with willingness to travel 40-50% and regularly in general to visit clients

• Bonus: experience working with karaoke, AV tech, music licensing, or leisure concepts

Why Singa

• Join a fast-growing music and tech company with a unique position in a global niche

• Work with a product that customers and end-users genuinely love and talk about

• Be part of a team shaping the future of hospitality and social entertainment

• Flexible work environment, regular travel opportunities, and a chance to lead within the UK market

• Competitive compensation with performance incentives. We offer a base salary of £45,000–£60,000, plus a performance-based incentive plan (70/30 split). This provides an OTE of up to £85,000, rewarding retention and account growth.

  Example:

  £45k base = OTE is £65k

  £60 base = OTE goes up to £85k

How to apply

If this sounds like you, please send us your CV and answer the questions in the application form. Our selection process includes interviews and a  home assignment. We’re interviewing applicants as we go and will fill the role as soon as we find our match.

We encourage individuals from underrepresented groups to apply.

For security purposes, we kindly request that all applications be submitted through our application system. We only consider applicants through the system. We are accepting applications until Tuesday, September 30, 2025.