About Airmee

Airmee is a tech-driven last mile company that serves e-commerce companies in Sweden and Denmark, with the market’s highest delivery quality and customer satisfaction. We work to create the best delivery experience by optimizing logistics to be as efficient and environmentally friendly as possible 🌱. Our technical platform drives our logistics operations to ensure that thousands of consumers receive their deliveries on time every day.

At Airmee, you’ll have the opportunity to join a rapidly growing company where innovation and sustainability are in focus. As an intern, you will take on a challenging and developmental role with real responsibility and the chance to apply your academic knowledge to practical projects. We see internships as a two-way opportunity: for you to grow and learn in a fast-paced environment, and for us to gain fresh perspectives and new ideas 💡.

Together, we strive to create the best and most sustainable delivery option in the Nordics.

Role Overview

We offer students the opportunity to complete their practical training (LIA) as part of their studies and gain hands-on experience through an internship with us at Airmee, where you will learn how technology and customer support work together to deliver market-leading quality. For this internship, you will practice in the area of AI bot development and customer experience, focusing on building and optimizing our Intercom chatbot that supports thousands of customers every day.

Are you curious about how automation and AI can shape the future of customer service? Excited to design and optimize chatbot flows that help customers quickly and smoothly? Or perhaps eager to learn how technology, logistics, and customer experience intersect? If this sounds like you, then do not hesitate to join us on this transformative journey and let’s learn and redefine success together! 🚀

What will you do?

Based on your background and interests, you will run your own project where you will be challenged in independent project work chosen together with your supervisor at Airmee. Examples of what you may do:

• Design and improve conversational flows in Intercom to make them clear, helpful, and human-like.

• Test, analyze, and optimize the bot’s performance.

• Work with integrations between Intercom and Airmee’s systems (e.g. order and delivery data).

• Ensure customer experience is always in focus, even when interactions are automated.

Specialization

This internship is tailored for students who want to work at the intersection of technology and customer experience. Depending on your background, you may focus more on:

• Bot building & integrations (for students in Computer Science, Data Science, or Software Engineering).

• Conversation design & UX (for students in Interaction Design, Human-Computer Interaction, Communication, or Service Management).

  
  

Either way, you will work as if you were part of the team, solving real challenges that impact our customers.

Who are we looking for?

We are looking for ambitious individuals who:

• Are currently studying in a relevant field (Computer Science, Data Science, Interaction Design, UX, Communication, or similar).

• Have a genuine interest in AI, automation, and customer experience.

• Can work independently and enjoy problem solving.

• Thrive in a fast-moving international work environment.

Meriting but not required:

• Previous experience with Intercom or chatbot platforms.

• Basic programming skills (JavaScript, Python, or similar).

• Understanding of APIs and integrations.

  
  

Practical information

• Internship: Full-time

• Location: Stockholm, Hötorget

• Compensation: This is an unpaid internship in line with academic LIA requirements.

• Working hours: Mainly 9am–5pm, with flexibility depending on your study requirements.