Hi there! 👋 

Our customer base is growing quickly  and we're looking for a Director of Implementation. As a Director of Implementation, you will be responsible for the end-to-end customer onboarding experience, leading strategy, process, and execution. You’ll build scalable programs that drive adoption, reduce time-to-value, and ensure our customers are set up for success. You will be reporting to our CCO, Andrea, and you will collaborate closely with Sales, Product, Customer Success, and other internal teams to ensure a seamless transition from purchase to go-live. Read more about us here. 

This is a newly established global role, and you will be building on our already strong foundation. The role can be based in Europe or North America, and relationships are key to it. Attending client meetings, industry events, and launches, and seeing us in Finland, are part of the role. This is a hands-on individual contributor role that has the potential for growth and advancement within the company as we grow. 

We’re a diverse team of 50+ professionals from 20+ nationalities. We value transparency, communicating with trust and honesty, and ownership, embracing an "I'll figure it out" attitude. Teamwork is essential—we learn from and support one another, always striving to win as one. Our ambition drives us to think big, tackle challenges, and continuously improve. And through it all, we never forget the importance of laughter—taking our work seriously but not ourselves, staying friendly, open, and always ready for a good laugh. We come together regularly e.g. organising kick-off events—most recently in Spain in January 2025. 

In this role, you will 

• Own the complete customer onboarding lifecycle globally across all enterprise or chain accounts – from initial kick-off through ongoing relationship management – ensuring our enterprise customer achieves a fast time-to-value.
• Hands-on onboarding of your dedicated enterprise customers & chains. You will personally lead onboarding for enterprise customers and chains.
• Act as a trusted advisor to the selected customer/-s during onboarding, aligning solutions with their business outcomes and long-term success.
• Collaborate across all relevant internal teams to ensure a seamless transition from pre-sales through post-sales — from onboarding to standardisation and customer success — with clear, consistent expectations at every stage.
• Design and deliver best-in-class enablement, including onboarding playbooks, training materials, and customer education programs, in close cooperation with Product and Customer Success teams.
• Continuously improve and raise the bar of customer onboarding by collecting customer feedback, defining key onboarding KPIs, and leveraging data insights to refine processes and outcomes.
• Represent MeetingPackage externally at industry events, conferences, and networking opportunities, while staying on top of hospitality tech trends to ensure our onboarding approach evolves with the industry.

You'll feel at home if you

• have strong, hands-on experience leading end-to-end customer onboarding and customer success within the hotel tech industry.
• have led onboarding or other customer-facing teams in growth-oriented, global environments and built scalable programs to support diverse customer segments.
• prefer a role where you can take your own initiative and drive customer onboarding as the only expert.
• excel in project management, with the ability to plan, execute, and deliver results across cross-functional initiatives.
• combine strategic thinking, tech-savviness, and hands-on execution to create impactful onboarding experiences.
• are comfortable acting as a strategic partner to internal teams and leadership, aligning onboarding strategies with business outcomes.
• bring a data-driven mindset, using insights and KPIs to continuously elevate the onboarding experience. You have strong experience reducing time-to-value, improving adoption, and increasing retention through structured onboarding programs.
• have excellent negotiation, communication, and interpersonal skills, with the ability to influence and collaborate effectively across all levels, teams, and time zones — and you genuinely care about working well with others.
• embrace transparency, ownership, teamwork, ambition, and laughter — our core values that guide us daily.
• are already based in Europe or North America with a valid work permit and are able to travel as needed.
• communicate fluently in English, both written and spoken.

Why now is a great time to join?

• You impact on your role. You’ll be our first Director of Implementation, owning the customer onboarding strategy and hands-on execution worldwide. Your impact will define the role, influence how we serve our customers, and affect on our growth.
• We're on the move. With enough capital to fuel our growth, we're committed to finding only the best people to help build a company everyone enjoys working at.
• You're joining a team, not just a company. During our bi-weekly team meetings at the Espoo office, we celebrate, brainstorm, and occasionally indulge in Tuesday pizza parties.
• The industry is evolving. Hotels and venues have been manually working on bookings for a long time. We're helping our customers – and the industry – to take meeting and event booking online.
• You're in good care. Our compensation package includes salary and stock options. In addition, we offer a flexible working model (remote, hybrid, or on-site based on your preference and location), support for healthcare, a working-from-home budget, and company events that bring everyone together.

Our hiring process

• Recruiter Screening with our Head of People
• First interview with our CCO
• Home Assignment
• Panel Interview with our CEO and CCO
• Final interview with our CEO

About MeetingPackage 

We are a software company that allows hotels and event venues to sell, operate, and manage their Meetings & Events spaces. We improve the Meetings & Events booking process for meeting planners and event venues. We integrate with venues’ existing Property Management, Sales & Catering, and back-office solutions while delivering products to all customer-facing channels. Products include Venue & Sales Management Software, an online Booking Engine, and a Meetings & Events-specific Channel Manager. We aim to provide more than 1 billion USD of annual revenues to our venue partners by the end of 2025. 🚀