Graphic Design Intern (University student or Arbetsträning)
Stockholm, Sweden

Are you passionate about design and looking for an opportunity to gain hands-on experience in an innovative and fast-paced tech environment?

Join Puzzel, a leading provider of AI-led contact centre solutions, as a Design Intern and contribute to impacting our brand and helping shape its future!

Puzzel: The Low-Down 🔍

Puzzel is a leading provider of cloud-based contact centre solutions, empowering businesses to deliver exceptional customer service. Our platform combines omnichannel contact centre, workforce management, and AI-driven analytics to optimize customer interactions and operational efficiency.

With 25 years’ experience since our foundation in Norway, we’re already #1 in the Nordics, growing rapidly in the UK and expanding into the Netherlands and Finland in 2024, but our ambition is to become the clear European market-leader in the coming years 🚀

Why we’re proud

• 2024 CX Awards Winner, ‘Best Mid-Market Contact Center Platform’
• Puzzel was recognised as the 'most innovative European-founded CCaaS provider' and top 3 globally by Frost & Sullivan in 2023
• Best Practices Company of the Year 2023
• Consistently high Glassdoor rating
• 2023 customer NPS score of 37
• Puzzel places high importance on work-life balance and flexible working hours - as recognised by Flexa, placing 16th overall for work:life balance in 2025!
• We are working with Mercer on salary benchmarking, to ensure pay equality and market competitiveness

Key Data Points

• €57m revenue in FY 2024 (up from €50m in 2023)
• Currently ~300 employees
• Used by more than 1100 businesses across 40 countries
• Servicing ~60,000 customer service agents on a daily basis + 800 million customer interactions yearly

About the Role 👀

As a Design Intern at Puzzel, you will work closely with our experienced designer to create visually compelling and user-friendly designs. This is a unique opportunity to enhance your design skills while contributing to real-world projects that impact businesses worldwide.

For this role we are looking for someone that wants to get work experience, either through university or with arbetrsträning supported by the Swedish government. Our experienced Design Lead will make sure you get the coaching and support necessary.

What you'll do 🏡💻

• Participate in designing marketing assets such as social media graphics, email templates, infographics, presentations, and ads.
• Collaborate with the marketing team to conceptualize and execute visual campaigns.
• Support the creation of design templates to ensure brand consistency across materials.
• Edit and refine visual content, including images and videos, to enhance marketing collateral.
• Conduct research on design trends to keep our campaigns fresh and engaging.

Who You Are

• A student or recent graduate in Graphic Design, Marketing, Visual Communication, or a related field.
• Proficient in design tools such as Adobe Creative Suite (Photoshop, Illustrator, InDesign) or similar.
• Passionate about marketing and visual storytelling, with a strong portfolio showcasing your work.
• Detail-oriented and capable of working on multiple projects simultaneously.
• Strong communication and collaboration skills.
• Fluent in English (Swedish language skills are not required).

Why Join Puzzel❔

• Gain practical experience in a globally recognized tech company.
• Work on exciting projects with a talented and supportive team.
• Flexible working arrangements, including the option to work remotely from anywhere in Sweden.
• A collaborative and inclusive company culture.
• Opportunities to develop your skills and grow professionally.

Internship Details

• Duration: Flexible
• Location: Sweden

Join us at Puzzel and help us design the future of customer experience. We look forward to hearing from you!

Puzzel Values 🎯

• Built on Trust – trust is an intrinsic Nordic value, upon which Puzzel has been built. We trust each other and our customers and partners trust us.
• Stronger Together – working together in a genuinely collaborative way, with a shared purpose, we have an empowered organisation that is better equipped to delight customers and partners.
• Stay Hungry – have a continuous hunger to raise our game, innovate and be the best we can be professionally.

Diversity & Inclusion 🌍

We want everyone at Puzzel to be their true, authentic selves at work irrespective of nationality, race, ethnicity, religion, sexual orientation, gender identity, physical ability, age, or economic background.

Whilst we are proud to already have a diverse workforce from across the globe, we are aware that things could always be improved – for example, we currently have a ratio of female 26:74 male employees, which whilst not uncommon for the tech industry (average in SaaS is 26% female), it’s far from ideal. So, what are we doing to improve this?

• Our Global Leadership Team (C-suite) has shifted from 100% male to 50 male: 50 female in the past 18 months.
• We have increased our % of female hires from 23.6% in 2021 to 38.5% in 2023.
• We are partnering with the likes of Flexa, who have significantly higher-than-average talent pools of candidates from diverse backgrounds.
• We are working with State Employment initiatives in Norway and Sweden to bring candidates through internship/apprenticeship routes and are investigating similar initiatives in the UK and Bulgaria.
• By raising awareness and transparency, we are hoping to further attract a diverse workforce.

We are continuously striving to foster an inclusive and diverse environment, where everyone is celebrated for who they are. If there is anything we can do to support you in the interview process, or beyond, please let us know.