(Senior) Account Executive
Oslo, Norway
50% basic/ 50% commission

Puzzel: The Low-Down 🔍

Puzzel is a leading provider of cloud-based contact centre solutions, empowering businesses to deliver exceptional customer service. Our platform combines omnichannel contact centre, workforce management, and AI-driven analytics to optimize customer interactions and operational efficiency.

With 25 years’ experience since our foundation in Norway, we’re already #1 in the Nordics, growing rapidly in the UK and expanding into the Netherlands and Finland in 2024, but our ambition is to become the clear European market-leader in the coming years 🚀

The role:

The Norwegian market hasn't had a dedicated New Business AE for a couple of years now as we've historically had a very strong market share of typically SMB customers. However, having bolstered our offerings with the additions of 2 major AI-focused solutions last year through acquisition, we are much better equipped to support truly Enterprise level organisations and see there is a lot of potential for further expansion in Norway.

Which is where you hopefully come in! Making Norway's biggest organisations aware of Puzzel's industry-leading portfolio of end-to-end customer contract solutions to enable them to provide a world-class calibre of customer service/experience.

What we’re looking for 🔎

Character and Intelligence
We look for candidates who display integrity, resilience, and the ability to adapt quickly. Their intellectual curiosity and problem-solving skills should also be evident.

Track Record
Candidates must have a proven track record of success in a new business, quota-carrying role.

Ideally, we are looking for individuals with experience handling an annual quota of approximately 5-8 million NOK, largely (if not all) self-generated.

Scale & Complexity

Candidates should demonstrate proven success with complex sales cycles over several months (Puzzel average is 6-9 months), involving multiple stakeholders and a complex, multi-layered SaaS offering with various products/features and pricing structures.

Methodology:

We sell under MEDDPICC with Challenger methodology. Even if candidates haven’t been trained on these specifically, ideally they’ll have used something else and will be able to confidently talk through a robust, structured, sales methodology.

Coachability

We look for candidates who are not only results-driven, but also open to feedback and continuous learning. A strong sense of coachability is key, especially as we continue to grow and evolve our strategies.

Key tasks:

• Building and nurturing relationships with customers or creating business opportunities from scratch – it’s important to highlight that you’ll be managing the full sales cycle from prospect to close, before passing onto the implementation/Customer Success team.
• Initiating and leading activities that contribute to goal achievement for growth and profitability in the portfolio
• Conducting activities such as demos and presentations
• Performance and budget responsibility for your own portfolio
• High self-motivation and being able to implement a structured way of working
• Thoroughly understand the customer’s needs, business, and processes
• Working under pressure and to deadlines
• Interacting with clients and customers both internally and externally
• Making the most of our systems and automated sequences to minimise manual work and continued best practice for RevOps (Salesforce and Outreach in particular)

The must haves 💪

• Technological understanding and interest in the field of cloud-based services
• 3-5 years’ SaaS, CX or any other complex solution-based sales experience
• Strong new business experience
• Experience working with structured sales methodologies/cadences & sales pipelining
• Proactive/ hunter mentality
• MEDDPICC/ Challenger or similarly robust methodology
• Fluent in Norwegian and English

The nice to haves ➕➕➕

• Exposure to an international environment
• Additional Nordic language skills
• CCaaS / competitor industry experience

We will, however, consider those with limited experience with the right attitude and character traits.

The location

This role will be based at our Oslo HQ, with employees typically doing 2-3 days/week in the office and the rest working from home.

What’s In it for You? 💰

• Competitive salary + industry-leading commission plan, uncapped
• Flexible, hybrid approach to working; split your time between the office and home
• You get to be part of a fun, driven and supportive team
• Gift on your birthday
• Annual Summer and Christmas parties
• Excellent development opportunities and a great company culture

What to expect from the interview process ❔

• Screening call with Talent
• 1^st interview with Jon Phillip – VP Sales
• 2^nd interview with an existing Account Executive
• 3^rd interview with someone in adjacent team
• Final panel interview with presentation

Puzzel Values 🎯

• Built on Trust – trust is an intrinsic Nordic value, upon which Puzzel has been built. We trust each other and our customers and partners trust us.
• Stronger Together – working together in a genuinely collaborative way, with a shared purpose, we have an empowered organisation that is better equipped to delight customers and partners.
• Stay Hungry – have a continuous hunger to raise our game, innovate and be the best we can be professionally.

Why we’re proud

• 2024 CX Awards Winner, ‘Best Mid-Market Contact Center Platform’
• Puzzel was recognised as the 'most innovative European-founded CCaaS provider' and top 3 globally by Frost & Sullivan in 2023
• Best Practices Company of the Year 2023
• Consistently high Glassdoor rating
• 2023 customer NPS score of 37
• Puzzel places high importance on work-life balance and flexible working hours - as recognised by Flexa, placing 16th overall for work:life balance in 2025!
• We are working with Mercer on salary benchmarking, to ensure pay equality and market competitiveness

Key Data Points

• €57m revenue in FY 2024 (up from €50m in 2023)
• Currently ~300 employees
• Used by more than 1100 businesses across 40 countries
• Servicing ~60,000 customer service agents on a daily basis + 800 million customer interactions yearly

Diversity & Inclusion 🌍

We want everyone at Puzzel to be their true, authentic selves at work irrespective of nationality, race, ethnicity, religion, sexual orientation, gender identity, physical ability, age, or economic background.

Whilst we are proud to already have a diverse workforce from across the globe, we are aware that things could always be improved – for example, we currently have a ratio of female 26:74 male employees, which whilst not uncommon for the tech industry (average in SaaS is 26% female), it’s far from ideal. So, what are we doing to improve this?

• Our Global Leadership Team (C-suite) has shifted from 100% male to 50 male: 50 female in the past 18 months.
• We have increased our % of female hires from 23.6% in 2021 to 38.5% in 2023.
• We are partnering with the likes of Flexa, who have significantly higher-than-average talent pools of candidates from diverse backgrounds.
• We are working with State Employment initiatives in Norway and Sweden to bring candidates through internship/apprenticeship routes and are investigating similar initiatives in the UK and Bulgaria.
• By raising awareness and transparency, we are hoping to further attract a diverse workforce.

We are continuously striving to foster an inclusive and diverse environment, where everyone is celebrated for who they are. If there is anything we can do to support you in the interview process, or beyond, please let us know.

One Last Thing ☝🏻

Even if you feel you are only a 75% match for this role, we still want to hear from you. This list is purely indicative. Skills can always be learnt.

Please note that we are not able to provide sponsorship for this role, so you must have eligibility to work in the country you are applying for.

By applying you accept the terms of our Privacy Notice which can be found on our website. Puzzel are not considering candidates that do not have a work permit in the country we are hiring in.