Project Support Operations Associate

Superside Remote Full-time
Salary Competitive
Superside is looking for a detail and solutions-oriented Project Support Operations Junior Associate to join us in the quest of building the best creative experience.

Our expanding Project Support Operations (PSO) team is really high-impact as it collaborates with many other departments and customers alike.
Joining one of the core functions of Operations at Superside, you’ll be supporting our creatives and project managers in delivering the best possible creative experience to our customers.
Reporting to the Ops Insights & PSO Manager, you’ll have a direct impact on customer and account health as you work closely with the extended Operations team to identify trends in customers’ concerns and find solutions for them.

What You’ll Do
  • Review internal projects to identify customer dissatisfaction and internal challenges by assigning and managing escalations.
  • Generate findings, record, and share conclusions on internal issues and quality concerns directly affecting our accounts’ health.
  • Address and resolve issues raised by internal teams and collaborate cross-functionally with Finance, Legal, Customer Success, Project Managers, Creatives, Team Leads, and Product teams.
  • Provide timely and effective communication to internal stakeholders regarding issue resolution.
  • Evaluate existing working processes and identify areas for improvement by streamlining workflows and enhancing efficiency.

What You'll Need To Succeed
  • 1-2 years of experience in customer support and Quality Assurance roles—preferably in tech-related companies.
  • Meticulous attention to detail, process orientation, and analytical skills.
  • High personal standards for quality, accountability, and reliability
  • Excellent English Proficiency—verbal and written communication skills
  • Experience working with Google Suite and Slack
  • Outstanding interpersonal skills with the ability to communicate and work in a fast-paced team environment
  • Excellent understanding of customer satisfaction, its potential issues, or disruptors

Working at
Superside

See company profile
Superside revolutionizes the global design industry by building new tech and data science-driven processes that enable distributed teams to work together much more efficiently and robust. We deliver high-velocity on-demand design to enterprises, with a data-driven and meritocratic mindset unlike any other platform or service. Superside is pioneering the future of remote work with a tech-enabled platform that creates super efficiencies and advantages workers by way of fostering community and greater income predictability with flexible work and stable wages. Our mission is to shape the global labor market; by having a fair and transparent labor platform that is great for both remote workers and enterprise customers. We currently have more than 100 creatives spanning six continents, 58 countries, and 19 timezones, and we work mainly with major US-based brands, including Tiffany & Co, Amazon, Cisco, L’Oreal and others. We have hub offices in Oslo, Toronto and Cape Town but are essentially based nowhere. We are remote-first with team members spread across the world. Superside was founded in late 2015 and became the first Norwegian company to join the Y Combinator accelerator in Palo Alto, California. We have since received funding from reputable Silicon Valley investors Freestyle Venture, High Alpha, Slack Fund, Sam Altman, Alliance Venture, and others. We're always-on and chase the sun to deliver the moon!

Read more about Superside