YOUR MISSION AT VOI

As Central City Success Manager at Voi, you will collaborate closely with our Markets, Central Business, and R&D teams to drive market growth and product optimization. Your mission will be to build tools, processes, and guidelines that empower local teams to make the right decisions for optimizing their P&L from a holistic perspective. This includes a specific focus on the user experience and compliance with local permit requirements. You will also support efforts to assess user behavior patterns and proactively mitigate business risks associated with non-compliant user behavior, fraud, and abuse. This role will include: 

• Support development and implementation of frameworks, tools and products to assess users’ risk profile , implement and develop processes to proactively prevent or mitigate business liabilities arising from user non-compliant behaviour.
• Focus on new rider risk management function by continuously assessing and reducing impact of insurance risks, city fines and impounds, and also fraud and abuse of T&C by Providing solutions that mitigate risks in individual cases without impact to riderbase development.
• Standardising Rider Risk Metrics Across the Group and developing regular actionable reporting to reduce each risk bucket: insurance, fines, permit and fleet cap risks, as well as forecasting the financial costs of these risks in collaboration with the finance team.
• Owning end to end solutions on rider risks: SOP/playbooks, Rider Messaging, Product Configurations.
• Compiling and providing strategic feedback and business case for product development on rider risk from a rider experience perspective as well as streamlining crossfunctional processes between local teams, Central Ops and Rider organisation.
• Support development of tools and processes to monitor the user experience and level of compliance with local permit requirements.
• Contribute to frameworks and benchmarks to put these data points into context to allow further market growth.
• Support rollout of new products by establishing the foundational tools and frameworks to carry out the same optimization efforts as outlined above.
• Contribute with service design and optimisation expertise in competitive bids regarding tenders.
• Provide product and management teams with synthesised insights and hypotheses supporting ideation, prioritisation and decision making based on cross-market patterns, pain-points and performance data.

WHAT YOU NEED TO EMBARK

We're looking for a commercially minded, action-oriented, and self-sufficient Central City Success Manager who can build strong relationships and thrive in a fast-paced environment. In addition to being fluent in English, we believe the right person has:

• Bachelor's degrees within finance, economics, engineering or another related field
• 2+ years experience from operations, user experience and/or product optimisation 
• Experience contributing to complex, multi-stakeholder performance improvement projects
• Hands-on experience of business modelling and data analysis

WHY VOI?

Working at Voi is more than just a job; Our People Promise includes a personal Voiage where you will grow as a professional and be a part of a team and culture that builds something meaningful for society. In addition to this you’ll have the opportunity to:

• Join the #1 micromobility company in Europe and one of the fastest growing scaleups
• Get “skin in the game” through our employee options program and be a part of building a world class organisation and a scalable people-function
• Work from our French HQ in Paris and have impact on the company’s success globally
• Work with inspiring, motivated and fun colleagues towards a common goal
• Join the micromobility-revolution and be a part of creating sustainable cities made for living, free from noise and pollution