Support Coordinator

Salary Competitive

Location: Croydon

Salary: £25,500-£28,000

Schedule: Full Time

Introduction

Join the exciting growth journey of Humly - a digital marketplace with a clear mission to empower educators to work in schools & nurseries. We are making a mark in over 20 cities across the UK and Sweden with more than 1000 educators working through our marketplace every day. We have only just started!

The main responsibility for the operations team is to support educators and clients in the matching process. The team ensures both educators and clients can meet each other and extract value from the marketplace. The team is on a daily basis responsible for overseeing the process of urgent booking, short term jobs, long term jobs and permanent placements.

As Support coordinator you are a first class service star and you are responsible for making sure we keep high levels of service via phones, emails and the marketplace by responding to queries during opening hours. As support coordinator you are first line support, it means you help our educators and clients with all their questions they may have and put bookings on the system.

The support coordinator reports directly to the Team Lead for that market.

Responsibilities

• Keep email, phone and Humly’s marketplace open during opening hours.

• First-line support to all questions from our clients, educators and external contacts.

• Make sure we deliver excellent service to our clients and educators.

• Make sure urgent and short term jobs are matched in the marketplace when the team is over capacity.

• You are a strong team player and strive always to have an impact on the team's KPIs.

• Make sure we are on top of administrative tasks. I.e PO numbers, updating 3rd party systems etc.

• Educate clients and educators in how to use the app

• Support educators and clients with administrative tasks such as timesheets, training etc.

• Be flexible and willing to shift focus depending on the needs of the business. This may include but is not limited to client development, candidate attraction and administrative tasks.

What we can offer:

Working hours: 40 hours per week

Flexibility required between 07:00-18:00.

Private medical insurance

Enhance maternity and paternity

Long term progression and geographical mobility between our UK offices

Preferred Qualities:

Previous experience working in education, or recruitment

Good Administrator, eye for detail, organized, good communicator

Full UK driving licence is preferred, the ability to commute daily to our London office is required.

Humly | AMP House 4 Dingwall Road Croydon CR0 2LX | 0208 256 0910

london@humly.co.uk | humly.co.uk

Perks and benefits

This job comes with several perks and benefits

Near public transit

Pension plan

Social gatherings

New tech gear

Free coffee / tea

Work life balance

Working at
Humly

See company profile

We're empowering educators with total control in their hands and we’re helping the world to teach. We do this by revolutionising how schools and nurseries find the best educators. We do this by empowering educators with full-career control. And we do this because we must. Because by 2030, up to 69 million classrooms and nurseries won’t have a teacher. But with a push of a button, supply educators can find, choose, and book every job that fits them. With a push of a button, schools and nurseries can instantly and easily find educators. With a push of a button, we simplify, modernise, and improve education for everyone everywhere. And with a push of a button, we can help those 69 million classrooms and nurseries learn another day. In 2015, Kristoffer and Gustav, our Head of Product and CEO co-founded Humly in Gothenburg, Sweden. But before the C-Suite, they were college students and supply teachers, dealing with the same problems many face with agencies: the last-minute work calls, the calls that don’t come, the lack of power or say in your career, and so much more. So they built a home where educators are as important as the job itself. They built Humly, so educators can have the power to choose when, where, and how much they work – simply and easily, without hassle. They built Humly so every eligible educator can find the classroom and nursery that’s right for them.