Maturix™ is looking for a Customer Solutions Specialist

Maturix has become the leading solution in Europe for efficient construction of concrete structures. Be part of a revolutionizing the construction industry with tech!

Do you want to combine technical support with customer success? Are you passionate about helping customers while also diving into troubleshooting and problem-solving? Then you might be the person we're looking for to join our team at Maturix!

YOUR MAIN TASKS 

As a Customer Solutions Specialist, you will be a key member of our Operations team. You will have a versatile role where you ensure customer satisfaction and success – while also handling technical challenges and support cases.

You will be:

• Onboarding and training new customers in using our products and platforms

• Following up with customers to ensure high satisfaction

• Explaining features and highlighting the value of our solutions

• Analyzing user data and identifying improvement opportunities

• Troubleshooting and supporting hardware, software, and network connectivity

• Optimizing our support and customer processes

YOU AS A PERSON

• You have technical understanding and can quickly grasp complex systems

• You are analytical and structured in your problem-solving approach

• You are service-minded and enjoy interacting with customers

• You communicate clearly and professionally – both verbally and in writing

• You take initiative and thrive in a role involving both hands-on support and proactive customer care

• You are curious and open-minded

• You are not afraid to fail 

YOUR QUALIFICATIONS

• Fluent in English - both written and spoken is a requirement

• Formal education is a plus but not a requirement

• Experience with the following is a plus:

  • Technical support

  • IT, SaaS, or IoT solutions

  • Customer service or customer success

  • Analyzing user data and customer interactions

PRACTICALITIES

• Full-time position (37 hours per week)

• On site in our office in Odense

• Start date: September 2025

YOUR GAINS

• Your work and inputs will often be used immediately - we like to move fast

• Work in an international and tech-heavy company

• Open, honest, and transparent company culture

• Social activities and kind colleagues

• Great lunch and (lots of) coffee included

• Good and inspiring work environment in our office close to Odense Train Station

• Opportunities to grow and develop

ABOUT US

Maturix is a hardware + software platform for monitoring real-time strength development in concrete structures.

The company was founded in 2014 and is today the leading solution in Europe used on more than 2000 job sites. 

We have a highly international customer base - as well as an international team to help deliver a premium service to the market.

DEADLINE: 

Applications are reviewed on a rolling basis until the right applicant has been found.