Accelerate Your Career in National-Scale Cybersecurity

Are you technically minded, great with people, and ready to grow fast? At Arctic Security, we offer a unique opportunity to become a subject matter specialist supporting national-level cybersecurity efforts worldwide.

We build tools that help national cybersecurity centers, Computer Security Incident Response Teams (CSIRTs), and large enterprises protect entire societies from cyber threats. Our products, Arctic Hub and Arctic EWS, are used to build cybersecurity Early Warning Services in national and commercial environments.

We are now seeking a Technical Customer Success Manager to help us elevate customer engagement, support, and satisfaction to the next level.

Apply by May 31st

We will conduct interviews as we get applications and fill the position when the right candidate is found.

Why This Role Matters

You’ll work directly with our global customers to ensure they’re getting value from our products, from onboarding and technical troubleshooting to gathering feedback and shaping future improvements. This role blends technical depth, customer insight, and strategic impact.

Whether you’re supporting national CSIRTs or helping enterprises manage their threat exposure, your work will directly enhance cyber resilience on a large scale.

What You’ll Do

Customer Support Management

• Organize and formalize the customer support process to support our company goals.

• Ensure all support requests are responded to promptly and professionally.

• Maintain clear, helpful documentation for frequently asked questions.

Customer Support

• Help configure and deploy our solutions to customers.

• Troubleshoot technical challenges and coordinate with internal technical experts when deeper expertise is needed.

 Customer Success

• Proactively check in with customers to ensure satisfaction and identify opportunities for improvement.

• Monitor key customer health signals and proactively manage risks to retention or satisfaction.

• Act as the customer's internal advocate—channeling feedback to product, R&D, and sales teams.

• Provide onboarding, training, and ongoing education on Arctic Security products.

What We’re Looking For

You might not tick every box, and that’s okay. If you're excited by the mission and eager to grow, we want to hear from you.

Your Background Should Include:

• A technical degree (e.g., Computer Science, Cybersecurity, Engineering)

• Previous experience or demonstrable interest in cybersecurity topics

• At least a few years of prior experience in customer success, support, pre-sales, or post-sales roles—ideally in IT or cybersecurity.

• Strong communication and interpersonal skills; fluent in both written and spoken English.

• Confidence in managing your own time and priorities independently.

• A self-starter mindset and the curiosity to learn new technologies.

 Bonus Points For:

• Additional working proficiency in languages other than English.

• Familiarity with national CSIRTs/CERTs or public-sector cybersecurity practices.

• Experience supporting or deploying cybersecurity, networking, or IT monitoring tools.

• A passion for public-interest technology and improving digital defenses at scale.

• Proficiency in working with Linux environments.

• Knowledge of Python programming

Why Arctic Security?

• Work on meaningful, high-impact challenges that make companies and countries safer.

• Join a small, expert team with a flat structure and freedom to make decisions and take initiative.

• Get broad exposure to national-level cybersecurity challenges—this isn’t your average SaaS role.

• Flexible hybrid work setup based in either Helsinki or Oulu.

• Opportunities for rapid learning, skill development, and global customer engagement.