About Spoor
Spoor is an ambitious, growing, venture capital-backed scale-up with a vision of enabling nature and industry to coexist. Recognizing the environmental challenges of wind farms, our mission is to make wind power nature-friendly. We specialize in developing cutting-edge AI technology, leveraging computer vision and other methods. We reduce the risk of investment in wind power generation through the provision of rich data insights, and we increase productivity through the smart application of collision risk prediction and control of turbines.

At Spoor, we are committed to building an inclusive, energetic and dynamic workplace where diverse perspectives thrive. Our team represents 12 nationalities, and we believe that diversity fuels high performance, creativity, innovation and success. We strive to ensure that everyone feels valued and empowered to bring their authentic selves to work. If you’re passionate about our mission, we’d love to have you on board!

About the role
We’re looking for a Customer Director to lead and grow our customer function at Spoor. In this pivotal role, you’ll be responsible for customer success, retention and account growth - building long-term partnerships with renewable energy companies and ensuring they derive maximum value from our solutions.

You’ll blend strategic leadership with hands-on management: from onboarding and adoption to renewals and expansion. You’ll be a trusted advisor to our clients, while laying the foundations for a scalable customer success operation. Over time, you’ll build and lead a team to deliver an outstanding customer experience at every stage of the journey.

What you'll do:

Customer Engagement & Retention

• Build strong, trust-based relationships with customer stakeholders at all levels - from technical teams to executives.
• Serve as the primary point of contact and trusted advisor, scheduling regular check-ins and business reviews to demonstrate value.
• Monitor customer health and proactively address challenges to ensure satisfaction, renewal, and long-term retention.
• Act as the voice of the customer internally - sharing feedback with Product, Engineering and other teams to improve the user experience.

Customer Onboarding & Adoption

• Lead the end-to-end onboarding process, ensuring a seamless handoff from Sales through hardware installation and software setup.
• Drive early engagement and adoption to achieve “first value” quickly, supporting customers from pilot deployments to full operational use.
• Help customers integrate Spoor’s solution into their operations across every phase of a wind project lifecycle.

Account Growth & Expansion

• Identify and pursue opportunities for account growth - expanding from initial projects into additional sites, regions or broader agreements.
• Collaborate with Sales (or lead directly as needed) on proposals and negotiations to extend Spoor’s solution across the customer’s portfolio.
• Position additional Spoor products or services that align with customer goals, turning single-project engagements into multiple projects and long-term partnerships.

Customer Success Strategy & Leadership

• Establish Spoor’s customer success framework and best practices from the ground up, creating playbooks for onboarding, adoption, renewal and expansion.
• Define and track key metrics to measure customer success (e.g., adoption rates, NPS, renewal/churn rates) and use insights to drive action.
• Build and lead a dedicated customer team over time - hiring, mentoring and setting up a structure for scale.
• Foster a customer-centric culture, ensuring the team delivers outcomes and exceptional service across all clients.

Cross-Functional Collaboration

• Collaborate closely with Sales, Marketing, Product, Engineering and Operations to deliver seamless customer experiences.
• Coordinate internally to resolve technical challenges, improve product offerings and align on expansion strategies.
• Ensure customer needs and feedback are heard and prioritized in key company decisions.

What we're looking for:

We recognize that experience comes in many forms and encourage you to apply even if you don’t check every box. If you’re excited about our mission and eager to make an impact, we want to hear from you!

We believe you’ll thrive in this role if you bring:

• Experience leading customer success, account management, or customer-focused functions in a B2B SaaS, technology, or climate tech company.
• A strong track record of building trusted customer relationships, supporting renewals, and driving account growth.
• Experience creating customer success strategies, processes, and metrics from the ground up.
• Collaborative leadership skills, with experience mentoring, supporting, or building teams.
• Excellent communication skills and the ability to work effectively across departments.

🚀 Bonus points if you have:

• Experience in renewable energy, wind projects or environmental monitoring.
• Familiarity with AI, data analytics or hardware-software deployments.

Why join Spoor?

🌍 Work on a mission that matters – helping renewable energy and wildlife coexist.

✨ Our great culture – Be part of a diverse, inclusive team that values different perspectives.

📈 Have a massive impact – Shape and lead the customer function, setting the foundation for long-term customer success.

🚀 Growth & Leadership Opportunity – Build a team, define best practices, and influence company strategy.

💡 Work with cutting-edge AI & environmental monitoring – Help customers achieve wildlife-friendly wind power.

What are you waiting for? Apply now!

Deadline: 6 June 2025

Please submit your application and CV in English.

Note: Only candidates invited for an interview will receive a response.