Head of Operations

Salary Competitive

Role

As Head of Operations, you'll own the day-to-day engine of our business — ensuring our Hosts onboard smoothly, our products are published with quality and speed, and our Customers and Hosts get great service. You’ll collaborate closely with Product, Tech, Supply, and Marketing, and continuously improve our internal systems and workflows using modern tooling — including AI where it adds real value.

This is a hands-on role where you’ll both shape strategy and execute on it daily.

Why this role now?

Truestory is in growth mode. We not only want to grow our existing markets, but are currently expanding into more markets. We know this is soon going to put pressure on our core operational flows hence we need to improve and evolve.

What you’ll do

Lead and scale operations across onboarding, product creation, and customer service
Design and implement efficient, scalable operational processes and SOPs
Leverage modern tools — including AI and automation — to streamline internal workflows and boost productivity
Act as the link between our partners and internal teams (Product, Tech, Supply, Marketing)
Set up feedback loops and performance metrics to optimise marketplace health and to discover growth opportunities
Recruit and manage team members as we grow
Ensure our operations reflect customer expectations across all our markets

What we’re looking for

5+ years in an operations role — ideally within a marketplace or B2B/B2C platform
Experience building scalable processes from scratch
Strong communicator, collaborator, and problem-solver
Hands-on mindset — comfortable getting into the details and iterating quickly
Experience leading a support team
Have worked with Zapier, Make or similar integration tooling
An intuitive understanding of how AI tools (e.g. ChatGPT, automation platforms, AI-enhanced CS tools) can improve workflows and decision-making
Experience operating across multiple markets — Nordics and/or Germany is a plus
Familiarity with onboarding flows, customer service tooling, and internal ops automation

Nice-to-have knowledge / know-how

High-level experience with SQL

Hands-on experience collaborating with developers

High-level experience of Python (conceptually)

For more information or questions please contact us at job@truestory.com

Perks and benefits

This job comes with several perks and benefits

Flexible working hours

Free coffee / tea

Near public transit

Social gatherings

Free office snacks

Pension plan

See all 14 benefits

Working at
Truestory

See company profile

At Truestory we want to help people experience more together. Truestory is a curated marketplace built to create and share experiences. We cater to our Customers and our Hosts by being a helping hand. Our platform allows Customers to find, buy, and book their next experience for themselves or as a gift for someone, while our Hosts get exposure and a new customer base. Its a Win-win 🙂 Working at Truestory is full of freedom and challenges that will move you professionally and personally. We have a flat organisational structure with a really ambitious growth plan, but still a goal of keeping things calm. We dont believe in burning the midnight oil – we believe in balance and in being “good at home”, in order to be good at work. All of this while still delivering great results and constantly moving the bar and improving key metrics. Our Values - Team first: We value collaboration across functions and we expect everyone to participate in that with clear communication and agency - A mindset of excellence: We accept that we can’t make perfection. However, as we all embrace our philosophy of improving 1% each day, we know we are going to do great things together. - Autonomous A-player: Because we and want to stay a relative small team of highly dedicated an individuals, we expect everyone who joins have high agency and capable of working autonomous. What We Offer - Remote-First Culture: We relish the flexibility and convenience of working from anywhere. - Career Growth: Seize the opportunity to become an early member of a scale-up company building an Experience Marketplace - Collaborative Team: Thrive in an environment where teamwork and collective achievements are celebrated. - A Team of Dedicated Individuals: Join forces with a group of highly motivated people, all committed to excellence and ownership.