Intro
At Pleo, we’re on a mission to revolutionise the way businesses manage company spending. No more outdated processes, clunky spreadsheets, or frustrating delays - we believe spend management should be seamless, empowering, and surprisingly effective for finance teams and employees alike. We’re creating tools that promote autonomy, foster trust, and let businesses focus on what truly matters.
Our culture is built on transparency, collaboration, and a deep commitment to innovation – which is reflected in our spending solution. At Pleo, you’ll join a passionate team shaping the future of work, all while having some fun along the way.
About the role
We're looking for a Customer Success Manager to join our Whales team managing the UKI region at Pleo. In this role, you'll work closely with our high-value "Whales" customers, ensuring they thrive and grow with Pleo and be part of the Customer Success team as we scale our portfolio of customers. If you're excited about building relationships, solving problems, and making an impact: driving force behind customer retention, expansion, and overall success in the UKI market, the this is the opportunity for you!
Where will you be based? This role is based in our Lisbon office 🇵🇹, with occasional travel to the UK.
What you’ll be doing
As a Customer Success Manager Whales, you will:
- Own the Adoption and nurture phase - onboarding and implementation are covered, your focus is on ensuring our biggest UKI customers are thriving.
- Create an ‘Enterprise-like Experience’ – be the strategic partner our customers can’t live without.
- Customer Retention is key – UKI is our biggest market, and competition is fierce. You’ll be the glue keeping our Whales customers engaged and growing with us.
- Be a leader, by example – no titles needed. You lead by action, inspire those around you, and push us all forward.
- Work cross-functionally – collaborate with Sales, Product, Engineering, and Marketing. At Pleo, it’s “One Team, One Dream” – and we win together!
- Help shape the future of CX at Pleo – bring fresh ideas, best practices, and innovative approaches to make our Customer Success team the best in Europe.
What you bring
You'll thrive in this role if you have:
- A growth mindset and a contagious energy that lifts up everyone around you.
- Love helping business scale and grow- your customers' success is your success
- Goals and objectives fuel your fire. You don’t wait for tasks—you create them and chase them down.
- You take ownership. Deadlines? Met. Promises? Kept. Expectations? Exceeded.
- Always looking for ways to improve—both yourself and the way we do things.
- Empathetic and an excellent communicator, able to connect with people and build trust.
- Ideally have some finance/accounting knowledge or experience with tool integrations.
- Fluent in English 🇬🇧 (our company language).
Who you'll be working with and reporting to
You'll report to Jacob, Manager of Customer Success, and work closely with teams in sales and product. Our team is 6 CMS responsible for the Whales segment is highly collaborative and dedicated to retain customers. You'll also have the chance to partner with Sales & Growth to ensure success
Show me the benefits!
- Your own Pleo card - say goodbye to out-of-pocket expenses!
- Lunch is on us - catering in our Lisbon, Copenhagen, and London offices or a monthly lunch allowance elsewhere 🍝
- Private health insurance with Médis - ensuring you're fit in body and mind
- In Lisbon, we offer 25 days of holiday (plus public holidays) - and the option to purchase 5 additional days through salary sacrifice
- Hybrid working model - 3 days in office 2 days remote
- Wellbeing dats - fully paid days off to recharge and prioritise self-care
- Access to LinkedIn Learning - stay ahead with continuous personal and professional development
- Paid parental leave - because work should never mean compromising family time 👶🏽
Ready to join us? - If you are excited about shaping the future of Customer Success at Pleo and working with our biggest UKI customers, we'd love to hear from you! Apply now with your CV in English 🚀
Why join us?
Working at Pleo means you're working on something very exciting: the future of work. Our mission is to help every company go beyond the books. Pleo itself means ‘more than you’d expect’, and it’s been the secret to our success over the last 8 years. So it’s only fitting that we’d pass this philosophy onto our customers to help them make the most of their finances.
We think company spending should be delegated to all employees and teams, that it should be as automated as possible, and that it should drive a culture of responsible spending. Finance teams shouldn’t be siloed from the rest of the organisation – they should work in unity with marketing, sales, IT and everyone else.
Speaking of working in unity, our values tell the story of how we work at Pleo. We have four core values, the first of which is ‘champion the customer’, which means we address real pain points that businesses face. Next up is ‘succeed as a team’, which highlights how our strength lies in our diversity and trust in each other. We also ‘make it happen’ by taking bold decisions and following through to deliver results. Last but not least, we ‘build to scale’, creating lasting solutions that address today’s challenges and anticipate tomorrow’s needs.
So, in a nutshell, that's Pleo. Today we are a 850+ team, from over 100 nations, sitting in our Copenhagen HQ, London, Stockholm, Berlin, Madrid, Montreal and Lisbon offices —and quite a few full-time remotes in 35 other countries! Being HQ'd out of Copenhagen means we're inspired by things like a good work-life balance. If you don't work in the office with us, we'll help you set up the best remote setup possible and make sure you still have time to connect with your team.
About your application
- Please submit your application in English; it’s our company language so you’ll be speaking lots of it if you join 💕
- We treat all candidates equally: If you are interested please apply through our application system - any correspondence should come from there! Our lovely support isn't able to pass on any calls/ emails our way - and this makes sure that the candidate experience is smooth and fair to everyone 😊
- We’re on a mission to make everyone feel valued at work. That’s only achievable if our team reflects the diversity of the world around us - and that starts with you, hitting apply, even if you are worried you might not tick all the boxes! We embrace and encourage people from all backgrounds to apply - regardless of race/ethnicity, colour, religion, nationality, gender, sex, sexual orientation, age, marital status, disability, neurodiversity, socio-economic status, culture or beliefs.
- When you submit an application we process your personal data as a data processor. Find out more about how your data is used in the FAQs section at the bottom of our jobs page.
Perks and benefits
This job comes with several perks and benefits
Free lunch
Flexible working hours
Free coffee / tea
Near public transit
Social gatherings
Free office snacks
Working at
Pleo Technologies
