Working at Mercell 
At Mercell, we're on a mission to revolutionize public procurement, making it accessible and effortless for everyone involved. Imagine a world where public buyers and visionary suppliers come together seamlessly to make a great deal easier and shape the future. That's what we're all about.

With a dynamic culture built on continuous growth, trust, and collaboration, Mercell offers an environment where your talents can thrive. You will be part of an international environment with ambitious and dedicated colleagues who are passionate about what they do and supported to be themselves.

Your mission

In Mercell, the role of a Launch Manager is pivotal in orchestrating the seamless introduction of new products and releases. The focus of the Launch manager is to make sure everyone in the Customer Office is ready and prepared when a new product or upgrade is launched. This dynamic position involves a comprehensive understanding of stakeholder needs, effective risk assessment, and ownership of the entire launch process from the Customer Office perspective. The Launch Manager acts as the linchpin between various departments, ensuring that requirements are met, information flows seamlessly, and all teams and tools are ready to handle the introduction of a new product, within the timeframe that is set. 

With a focus on clear communication, strategic collaboration, meticulous planning, and driving towards the end result the Launch Manager is the driving force behind successful launches, fostering a positive experience for both internal teams and customers. This role embodies a holistic approach, guaranteeing that every aspect of the launch is executed timely with precision, from initial planning to post-launch evaluation

We see the following qualities as important to thrive and evolve in this role:

• Proactive and results driven

• Agile by being able to handle changes and act on them

• Collaborative

• Process focused/ structured

• Assertive

Core Responsibilities  

• End-to-End Launch Ownership: Lead the entire launch process from strategic planning through execution and post-launch evaluation, ensuring timely delivery and alignment with business goals.
• Cross-Functional Collaboration & Stakeholder Management: Act as the central point of coordination across departments including development, marketing, sales, customer success, and support, facilitating clear communication and alignment on requirements, readiness, and timelines.
• Requirements & Readiness Management: Collaborate with stakeholders to define, document, and fulfill launch requirements—ensuring readiness of tools, teams, marketing assets, documentation, and support resources.
• Risk Management & Communication Strategy: Proactively identify and mitigate launch-related risks, and lead internal and external communication strategies in partnership with marketing to ensure transparency and preparedness.
• Training, Documentation & Performance Evaluation: Oversee the creation of comprehensive training materials and user documentation, ensure team enablement, and define KPIs to assess launch success through internal and client feedback.

Required Qualifications  

• Proven project management skills with a strong track record of meeting deadlines.
• Excellent stakeholder management and communication abilities
• Strong risk management skills, with the ability to see the big picture and identify key people and actions needed for a successful launch.
• Experience in data mapping and data analysis, including knowledge of data governance practices.
• Fluent in English, with excellent written and verbal communication skills.

Preferred Qualifications 

• Solid IT knowledge, enabling effective communication and collaboration with Product and Tech teams.
  
• Strong understanding of the customer journey, with the ability to align launch efforts to customer needs and experiences.

Start date: As soon as possible 
Duration: Full time, permanent
Workplace type: Hybrid remote
Location: May be based in the following locations where Mercell has a legal entity such as Sweden, Norway, Netherlands, Denmark and Finland.
Application Deadline: 20.04.2025. However, do not wait to submit your application - we will read applications and talk to potential candidates as we receive them 
 

What we offer 

As a fast growing technology company, we are committed to taking care of our employees through initiatives such as hybrid work to support work-life balance, health and insurance plans (may differ per country/office), pension plans, paid parental leave, social happenings and competitive salary packages. Please see https://career.mercell.com/posts/our-perks-benefits to get more insights on what to expect of perks, benefits and culture when joining Mercell.

Has this sparked your interest?

Then we can't wait to have you join our mission and looking forward to receiving your application!

If you have questions for this position, we are happy to chat with you. Please reach out to Maartje Rietsema, Launch Director
Email: maartje.rietsema@mercell.com

We may carry out background checks on applicants to verify information that appears on CVs and other documentation. This background check is carried out by an external party and is not carried out without the consent of the applicant. Current applicants will receive further information about this.