YOUR MISSION AT VOI
As the Customer Experience Training Specialist you will play a pivotal role in ensuring excellence in our customer experience operations by understanding standard operating procedures (SOPs), designing and delivering training programs, and monitoring the effectiveness of training initiatives. In this role you will report to the Senior Regional Success Manager, be a part of the Customer Experience Operations team (CXO) and drive the continuous improvement of our knowledge management practices to empower teams with the tools and knowledge necessary to excel in delivering outstanding customer experiences. This will include:
Training Needs Analysis:
Training design & delivery:
Training & follow up:
Knowledge management & cross-functional collaboration:
WHAT YOU NEED TO EMBARK
We’re looking for a structured, collaborative and solution-oriented professional with the ability to convey complex information concisely, adapt quickly to change, and work proactively to drive improvements in a fast-paced dynamic environment. In addition to this, we believe the right person has:
WHY VOI?
Working at Voi is more than just a job; Our People Promise includes a personal voyage where you will grow as a professional and be a part of a team and culture that builds something meaningful for society. In addition to this you’ll have the opportunity to:
This job comes with several perks and benefits