We're hiring a Customer Success Manager!

⭐️ Do you have experience in Customer Success or Key Account Management and a passion for international SaaS business?

⭐️ Are you a strategic thinker with a proven track record of managing enterprise customers?

⭐️ Does working with top brands and retailers excite you?

Videoly is a market-leading ecommerce content management platform. We’re on a path to become the global go-to content hub for online retailers and brands.

As part of our ambitious growth journey, we’re looking for a Customer Success Manager to join our Customer Success team on-site in Helsinki. This role is a fixed-term parental leave replacement.

What you'll do

As a Customer Success Manager, you’ll drive customer satisfaction and growth by managing our key accounts. You’ll work closely with industry-leading brands and retailers, ensuring their success while identifying new opportunities. Your role will include:

• Managing and nurturing key accounts from onboarding to success, helping them achieve their goals with Videoly’s service and supporting their daily operations.

• Building and strengthening customer relationships.

• Negotiating contract renewals.

• Identifying and capitalizing on upsell opportunities, both independently and together with the sales team.

• Collaborating with marketing on case studies and customer referrals.

• Advocating for customers within our internal planning and decision-making.

• Supporting the rollout of new product offerings to existing customers and keeping client information and settings up to date in our internal systems.

What you'll bring

We’re looking for a proactive, strategic professional with excellent relationship-building skills. You listen actively, engage meaningfully, and understand customer needs to drive mutual growth.

Experience in SaaS and key account management is essential. Here’s what we value:

• 3+ years of experience in customer success or account management, preferably in SaaS.

• A proven ability to build and nurture strong customer relationships.

• A strategic and curious mindset to spot and create growth opportunities.

• Experience in upselling.

• Excellent communication skills, both verbal and written.

• Fluency in English and Finnish (Swedish is a plus).

• A hands-on approach to process improvement and development.

With us, you get

• A unique opportunity to collaborate with international e-commerce industry leaders such as L’Oréal, Samsung, Bosch, Elkjøp Group and XXL.

• Ownership and autonomy in developing key accounts and internal processes.

• Cross-functional teamwork with solution engineering, sales, product, and marketing.

• A supportive, tight-knit community of Videolees who value teamwork and growth.

We're looking for a great match – for both of us

If you’re interested or have any questions, feel free to reach out to our Head of People, Anna, at anna@videoly.co. (Please note: Due to data privacy legislation, we cannot accept applications or resumes via email.)

Submit your application today—we’re eager to find the right fit! The sooner, the better.