At resOS, we are looking for a motivated and proactive Customer Success Intern with a passion for helping customers succeed and optimizing their experience with a SaaS platform. Are you eager to support customers, solve challenges, and help them unlock the full potential of resOS? Then this is the perfect opportunity for you!

About resOS

resOS is designed to simplify how restaurants around the world manage their daily operations. Our intelligent system streamlines table reservations, table planning, bookings, and a wide range of restaurant-related features. With its modern design, smart functionality, flexibility, and affordability, resOS is the ideal solution for restaurants of all sizes.

We’re a fully remote team of enthusiastic entrepreneurs, dedicated to making resOS the go-to system for restaurants worldwide.

Your Role

As a Customer Success Intern, you will play an essential role in helping our customers succeed. You’ll assist new and existing customers, ensuring they get the most out of the platform while providing exceptional service and proactive guidance. You will also contribute to gathering feedback and identifying areas for improvement to help us deliver an even better product.

You’ll join a dynamic team where collaboration, learning, and development are at the heart of what we do.

Specifically, you will:

• Assist customers in setting up and optimizing their resOS profiles.

• Provide exceptional customer support to new and existing customers, solving inquiries via email, online demos and phone calls.

• Proactively work on customer success initiatives by helping customers make the most of resOS, improving their workflows, and providing guidance on best practices.

• Collaborate with the team to identify common customer challenges and provide feedback for product improvements.

• Work on ad-hoc tasks related to customer success, such as support articles, video guides etc.

What You Can Expect to Gain:

This internship will provide you with hands-on experience across critical areas of SaaS customer success and business operations, including:

• Customer support and service communication.

• Customer success strategies for retention and product adoption.

• Onboarding processes for new customers.

• Sales experience

• Exposure to a fast-paced, remote-first SaaS company.

• Problem-solving and workflow optimization experience.

Requirements:

We are looking for someone who:

• Is proficient in English (fluency in other languages is a plus).

• Has excellent communication skills and a strong customer-centric mindset.

• Is proactive, empathetic, and thrives in solving challenges.

• Is eager to learn and improve customer workflows and success strategies.

• Has a positive, open-minded attitude and is excited to work in a remote, international team.

• Some of our core values are honesty, accountability, open-minded, flexibility.

Perks of Joining resOS:

• Remote work flexibility: Choose your working hours and structure your day as you see fit. We value trust and independence as long as tasks are handled efficiently.

• Collaboration and learning: You’ll work closely with experienced team members and have plenty of opportunities to develop new skills.

• Social gatherings: Despite being a remote-first company, we prioritize building strong team connections. Expect online and offline social events where food, drinks, and laughter are on us!

• A dynamic and supportive team: Join a friendly, global team passionate about helping restaurants succeed.

Ready to help restaurants across the globe succeed with resOS? We look forward to hearing from you!

Start date is flexible but we expect sometime in January or February 2025.