Quality Assurance Lead - Key Account Management

Salary Competitive

Lenus is seeking a dedicated Quality Assurance Lead to ensure quality and operational success within our Key Account Management function.

Lenus is at the forefront of the health revolution, working tirelessly to create a healthier and happier world. Our mission is to support and empower holistic health and fitness coaches to reach new heights in their businesses. Join our dynamic and global culture as a Quality Assurance Lead and become a crucial part of our mission.

As a Quality Assurance Lead, you will play a vital role in ensuring that our Key Account Management deliverables align with Lenus' golden standards and standard operating procedures (SOPs), driving a top-tier service offering through our commercial pillar. By analyzing deliverables (eg. forecasts, marketing plans, business strategies, launch plans, content plans), you'll identify areas for improvement and collaborate closely with our Learning & Development team to upskill Key Account Managers based on your insights. In this role, you’ll be an essential bridge between quality standards and operational excellence, supporting our teams to perform at their best.

Key Responsibilities

Analyze Deliverables: Review Key Account Manager outputs, such as forecasts, marketing strategies, business plans, and content plans, to confirm they meet established standards
Drive Improvement: Identify areas for quality enhancement and collaborate with Learning & Development to optimize KAM skills based on your findings
Validate Documentation: Use tools, including translation tools like ChatGPT, to ensure accuracy and consistency across all documentation
Collaborate on SOPs: Partner with stakeholders to establish and maintain procedures that guarantee quality and consistency in deliverables

Who We’re Looking For

Experience: 1–2 years in quality assurance, ideally in a data-driven, document-heavy role
Attention to Detail: Strong analytical skills, with the ability to maintain a holistic view of projects
Fluent in English, both spoken and written
Effective Communication: Strong interpersonal and communication skills to clearly present findings and improvement recommendations
Stakeholder Management: Proven ability to work collaboratively with different teams and departments to achieve shared goals

We encourage you to apply even if you don't tick all the boxes.

The Team
You will be part of our Key Account Management CoE (Center of Exellence), reporting to our Global Head of KAM Excellence & GM Expansion Markets. This team drives continuous improvement in key account management practices across Lenus.

Benefits & Perks

At Lenus, we believe in rewarding our team members for their hard work and dedication. Here are some of the benefits you'll enjoy:

Pension & health insurance
Structured and prioritized development opportunities
Development feedback cycle with quarterly check-ins
Team events and monthly social events in all our offices
Company-wide events like our summer party, end-of-year party, and Lenus birthday party!
Daily snacks and fuel. Our offices are set up with fruits, snack bars, and a selection of drinks
A Macbook and other hardware to support you in your daily work

About Lenus

Lenus was founded in Denmark by Bertram Thorslund, in 2016. We are a health technology company that empowers health coaches to scale their businesses through the use of pioneering technology and our in-house business, health, and innovation expertise.

We’re inspiring a new generation of health coaches. People who have the power to move not only bodies but minds too. We are at the forefront of an industry under rapid transformation and our strategic innovations pave the path for the change we want to see. Happier and healthier people.

In 2021, Lenus received the largest series A funding round in Denmark’s history. Since then the company has grown from 5 to over 400 employees and today, Lenus is headquartered in Copenhagen, with offices in New York, London, Stockholm, Berlin, Hamburg, Madrid, Helsinki, Oslo, Toronto, Miami, Southern California & beyond.

At Lenus, we value diverse perspectives and experiences. Even if you don’t meet every qualification, we encourage you to apply. Your unique skills and background could be just what we need to make a difference together.

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.

We care about your privacy, personal data and information at Lenus.

For specific details on how your personal data and information is processed by Lenus during any recruitment process, please see our privacy policy.

Specific to EU applicants:
Lenus will treat all personal information collected during the recruitment process with the utmost confidentiality and in line with current data protection legislation. We rely on the lawful basis of Art. 6 (1) (b) of the GDPR to process the information provided by you in the recruitment process.

Specific to California applicants:
Lenus will treat all personal information collected during the recruitment process with the utmost confidentiality and in line with current data protection legislation.

Perks and benefits

This job comes with several perks and benefits

Free coffee / tea

Free friday beers

New tech gear

Near public transit

Central office

Free office snacks

See all 12 benefits

Working at
Lenus

See company profile

The health coaching revolution starts here Lenus partners with the world’s best health & fitness coaches to power their growth. We support the new generation in taking their coaching business to the next level. We empower partners in the areas of physical health, mental & wellbeing, nutrition, lifestyle and habit & behavior coaching- A truly holistic approach to health. Fusing together our innovative tech, strategic expertise & human connection, we’re fully equipped to handle the business of coaching, so that coaches can focus on delivering real value to their clients. We’re accelerating the holistic health revolution. Do meaningful work, every day We are like-minded people for whom health and growth are core values and clear priorities. Here, we’re fundamentally energized by our shared vision: making the world a healthier and happier place. The path from our effort to our impact is short. In other words, our work matters. We are at the forefront of the health-tech field that’s under rapid transformation, and our innovations pave the path to the impact we want to create. Reach memorable career heights At Lenus, we inspire and motivate each other to do our best work and to always expand our skills and evolve our mindsets. We share an international platform and get support from peers and the organization to grow. We encourage people to innovate, test, fail, refine and bounce back. And not to be afraid of pushing the button. This often results in truly memorable moments of a career, regardless of the nature, complexity, pace or size of achievements. Bond through genuine human connections We are human at our core and we go all out to nurture authentic connections and experiences. To elevate and genuinely care for one another is the essence of who we are. A team of real, passionate people with unshakable optimism and contagious energy. Our informal environment encourages teamraderie. It empowers everyone to step in with their entire personality, and to engage and collaborate enthusiastically across functions, responsibilities and titles.