Customer Success Manager - France

Salary Competitive

The world needs to increase the amount of renewable energy to battle climate change. Glint Solar is an Oslo-based startup accelerating the growth of solar energy by making it fast and simple to find the best solar project locations.

Glint Solar was founded in 2020 with the mission of accelerating the adoption of solar energy across the globe. Today we are counting 30+ employees, an increasing number of customers from all over the world and we have exciting times ahead. We are scaling!

We are currently seeking a French-speaking Customer Success Manager to help us foster strong relationships and drive high levels of customer engagement.

Who are you?

We’re looking for an empathic problem-solver to join our Customer Success team. You are motivated by understanding our customers' needs, solving problems and driving customer satisfaction. You enjoy building strong relationships with our customers and want to make a difference. Creativity and content creation will also be an important part of the role as we scale up our business. You will be part of the go-to-market team working alongside Sales, Marketing and Product Management teams to ensure our services are delivered successfully.

Your responsibilities

As a Customer Success Manager you will be responsible for:

Building strong, long-term relationships with assigned customers by staying in constant communication and efficiently resolving issues tailored to individual needs.
Ensure an overall great customer experience and onboarding to Glint Solar through communication and customer education.
Driving retention and expansion through upselling and cross-selling.
Be the voice of the customer internally with deep customer understanding and communicate customer feedback and experiences to the rest of the team.

Ideal qualifications

Bachelor’s degree and 3-7 years of experience in a customer-facing role or within the renewable energy industry.
Experience working with senior and executive level customer contacts
Collaborative spirit both within the commercial team and with the product team
Experience with CRM (we use Hubspot) and data analytics
Excellent communication skills, oral and written English and French
Experience or interest in renewable energy
Have the right to work in Norway/EU/EEA

This is what we can offer

We are a fun-loving team of people from different backgrounds, with different likes and personalities. Between us you will find people who: love cross-country skiing, enjoy cooking new dishes, play frisbee golf, and DJ on the weekend. So what do we have in common? We support each other, love solving customer problems, believe in technology, and want to drive positive change in the world.

In addition to a great team we can also offer you:

A tailored position based on your level of experience
Chance to get in early in a young, fast-growing startup with an existing global reach
Competitive salary with an option scheme to take part in our future success
Steep learning curve and ability to take on increasingly larger roles as the company grows
Work-life balance with support to work from anywhere weeks
Lots of laughter and team events

Excited to join us? We’re just as eager to have you on board! We’ll be reaching out to candidates throughout the application period, so there’s no need to wait until the last day to apply. Please contact karin@glintsolar.com if you have any questions.

For more information or questions please contact us at karin@glintsolar.com

Perks and benefits

This job comes with several perks and benefits

Free coffee / tea

Near public transit

Social gatherings

Equity package

Pension plan

Maternity / paternity leave

See all 9 benefits

Working at
Glint Solar

See company profile

Glint Solar is accelerating the adoption of solar energy by building the world's leading solar screening and analysis software. One of the main headaches for the development of large scale solar is identifying where to build and understanding the specific site conditions - we're tackling this! The world needs to build more renewable energy to combat climate change. We in Glint Solar believe that technology is the solution. We are therefore working effortlessly on building technology for developers of solar energy parks. We started with the very exciting floating solar market as this is one of the fastest growing energy sectors in the world and have since expanded into land based solar as well. We're backed by leading Norwegian and international VCs and private equity. Our HQ is at Mesh Nationaltheatret in Oslo where our international team works from, but we serve our global customer base with a focus on Europe. Some of our interesting customers include TotalEnergies, Alight and Statkraft. We have the culture of a startup with a flat hierarchy, where the idea matters, not who had it. We encourage trying new things, even if it fails. At Glint Solar you will have the freedom to do your best work – and focus your efforts on what *you* are good at. We believe in adapting to our people and their strengths – not the other way around. We back each other up, make sure obstacles are out of the way, and then we GO! And sometimes, quite often, actually, we go do something fun together, like cabin trips, company trips and social events. All with lots of laughter. We consider ourselves very privileged to have smart, curious, and caring colleagues who are working together towards our mission. We are comprised of 23 different people with nine different nationalities and a wide range of diversity of thought. Amongst us you’ll find coffee connoisseurs, map nerds, Mandarin speakers, yoga enthusiasts, foodies, cross-country skiiers, olive farmers, frisbee golfers, colleagues who DJ on the weekend and everything in between – because we value exactly who YOU are. Regardless of what you enjoy and value outside of work, there’s a place for you in Glint Solar.