Operations Assistant

Are you a proactive multitasker with a passion for helping others and keeping things running smoothly? Join our Operations team at Maturix as an Operations Assistant! We’re looking for a versatile team player to provide top-quality customer assistance, handle various administrative tasks, and support a range of daily operations. If you’re organised, adaptable, and thrive in a dynamic role, we’d love to hear from you.

Key Responsibilities:

• Customer Assistance

  • Support customers through phone calls, email, and other channels, primarily in English.

  • Assist with resolving general inquiries and basic troubleshooting needs, escalating as necessary.

  • Keep records of customer interactions and support cases to ensure efficient follow-up and case resolution.

• Operational and Administrative Assistance

  • Manage and process Return Merchandise Authorization (RMA) cases, coordinating timely follow-up and resolution.

  • Handle order processing tasks, including data entry, tracking, and liaising with logistics for on-time deliveries.

  • Answer and route incoming phone calls, providing a helpful and friendly first point of contact.

• Process and Documentation

  • Create, update, and organise documentation, such as support guides and customer-facing materials.

  • Provide feedback to help optimise support processes and improve efficiency across operations.

    
    

Qualifications:

• No formal education needed.

• Experience in customer support, administration, or a similar role is a positive asset.

• Analytical Reasoning & problem solving skills

• Good verbal and written communication skills in English.