At PK Global IoT, we are on a mission to revolutionize connectivity services through comprehensive network and IoT solutions. Our team is growing, and we are looking for a motivated and tech-savvy Technical Support Specialist Trainee to join us. This is an entry-level position perfect for those passionate about technology, eager to learn, and ready to jumpstart a career in the IoT and network solutions industry.

Job Summary:

As a Technical Support Specialist Trainee, you’ll work under the guidance of experienced support specialists and gain hands-on experience in troubleshooting, customer support, and network management. This position is an opportunity to learn about PK Global IoT's advanced solutions while delivering exceptional customer support to ensure smooth operations for our clients.

Key Responsibilities:

• Customer Assistance: Provide first-level support and assist customers with questions, issues, and service requests related to PK Global IoT products.

• Troubleshooting: Learn and apply troubleshooting techniques to diagnose network or IoT device issues, escalating complex issues to senior team members.

• Documentation: Record and track issues in the company’s ticketing system, ensuring accurate logging of each step in the resolution process.

• Knowledge Building: Participate in ongoing training to develop a solid understanding of PK Global IoT’s offerings, including IoT devices, network setups, and cloud-based solutions.

• Technical Growth: Develop and refine skills in network setup, IoT configuration, and basic coding as needed for resolving customer issues.

Qualifications:

• Technical Skills: Basic understanding of networking concepts (IP, routers, firewalls) and general IoT technologies; familiarity with troubleshooting steps is a plus. Also basic knowledge of Microsoft Azure would be a plus.

• Customer Service Skills: Strong communication and interpersonal skills, with a knack for problem-solving and a customer-first approach.

• Learning Mindset: Eagerness to learn, adaptability, and a genuine interest in building a career in technical support or IoT solutions.

What We Offer:

• Hands-On Experience: Real-world technical experience in a rapidly growing field.

• Mentorship and Training: Comprehensive training program and mentorship from industry experts.

• Career Growth: Opportunities for growth within PK Global IoT as you build your technical skills.

• Dynamic Environment: Join a forward-thinking team passionate about technology and innovation.

• Remote work: We at PK Global IoT are supporting remote work and this role can be 100% remote.

This position will start with 3 months unpaid trainee period and after that period, full-time and paid position will be offered.

If you are excited to launch a career in tech support and IoT, we encourage you to apply. Together, let’s create a future defined by connectivity and innovation!