Are you ready to make a real impact on client success?

Join our dynamic Customer Success team as a Senior Support Specialist and help our clients unlock the full potential of our cutting-edge Customer Data Platform (CDP) and Marketing Automation tool!

In this Role, You Will:

Deliver Exceptional Customer Support:

• Be the Voice of Support: Serve as the primary point of contact for clients, guiding them through our innovative platform.

• Troubleshoot with Expertise: Address client inquiries and resolve technical challenges, ensuring a seamless and positive user experience.

• Build Meaningful Relationships: Get to know our clients and their unique marketing challenges, understanding their goals and objectives.

• Empower Through Training: Lead engaging remote training sessions for clients, equipping them to maximize their use of our platform.

• Create Helpful Resources: Contribute to the development of product guides and tutorial videos, making it easy for clients to find the information they need.

• Drive Client Satisfaction and Promote Product Adoption: Showcase powerful use cases and highlight features that empower clients to achieve their desired outcomes.

Reshape and Develop the Support Function:

• Innovate Support Processes: Play a key role in reimagining and enhancing our support operations, streamlining workflows to improve efficiency and client satisfaction.

• Drive Continuous Improvement: Identify gaps and implement best practices that elevate our support services, ensuring we remain at the forefront of customer care.

What You Bring to the Table:

• Technical Expertise: Previous experience in technical customer service, with a grasp of data structures like JSON, CSV, and XML.

• SaaS Experience: Knowledge of customer support in a SaaS environment.

• Excellent Communication: Fluent in Finnish and English, with the ability to convey complex technical information clearly to both technical and non-technical audiences.

• Problem-Solving Mindset: Strong analytical skills to quickly resolve customer issues while managing multiple tasks.

• Passion for Customer Success: A genuine desire to help clients succeed and a commitment to providing outstanding service and building lasting relationships.

Bonus Points If You:

• Have experience with HTML and CSS.

• Fluent in Swedish

What We Offer:

• Join a Winning Team: Become part of a talented, diverse group passionate about making a difference.

• Work with Top Brands: Collaborate with leading companies in Finland, Baltics, Benelux, and the DACH region.

• Grow Your Career: We provide opportunities for professional development and career advancement.

• Have Fun Making an Impact: Thrive in a positive and supportive work environment where you can learn and grow.

Ready to Make a Difference?

Send your application by 17.11.2024. We review applications on a rolling basis, so don’t wait to apply!

About Custobar:

We are a leading Customer Data Platform (CDP) and Marketing Automation provider, empowering retail, B2C, and consumer businesses to leverage their customer data for growth. As the value of customer data continues to rise, our innovative solutions are in high demand. Join us during this exciting growth phase, where we offer unique opportunities for talented individuals to contribute to our ongoing success!