Ready to make customers love you and the company you work for?

Join Telgea.com, the world’s first global telco revolutionizing how businesses manage mobile plans across the world.

🙌 The Value You Create:

We need a Customer Success Manager at Telgea who lives and breathes customer service. You’ll be the go-to person for all things customer-related, from handling questions in Intercom faster and better than any bot will ever do, to answering calls from around the world, to making sure every new customer gets an onboarding experience they’ll rave about for weeks.

🧙 Who you are:

But let’s be real: this job isn’t for everyone. If you can’t juggle customer service and onboarding while still finding time to own the customer journey, this isn’t the role for you. We’re not here for average. We want someone who’s going to drive out 5-star Trustpilot reviews like cows escaping the barn after winter and make our customers feel like they have been at the spa every single time they speak with us.

Here’s the deal: if you’re up for owning customer happiness, handling onboarding like a king, and ensuring we’re the best-rated telecom company out there, we want you. A lot. This is your chance to implement the customer experience any customer deserve and be part of a fast-growing, high-energy team.

Here’s the Customer Success Manager version:

Here’s what makes you tick:

• You live for making customers happy—seriously, you get a rush from turning a problem into a win.

• You’re organized —you could easily work at a circus with those juggling skills!

• You’ve got a sixth sense for spotting issues before they even become problems.

• You’re the type to follow up with customers just because you care—not because someone told you to.

• You don’t just wait for feedback, you actively go out and make the experience better every day.

• Most importantly - you do it because you care!

If this sounds like you, let’s chat!

💰What's in it for you?

We hire only the best—seriously. And when you join Telgea, you’ll be treated like that and have full autonomy to crush your goals with zero micromanagement. But here’s the deal: we don’t just hand over the keys on Day 1. You’ll go through a 6 months assessment period designed to set you up for success, with clear targets, transparent criteria, and all the support you need. Nail it, and you’re looking at an industry-leading compensation package, plus all the freedom to own your role.

We’re a remote-first company, so you’ll get to create your ideal remote setup. But we also make sure to bring the team together regularly at awesome spots for strategic alignment, deep collaboration, and a good time. You’ll lead global projects, work with top talent, and help shape the future of telecom.