Are you an experienced Customer Success professional looking to make a significant impact? We are seeking a passionate and results-driven Customer Success Manager to join our growing team. In this pivotal role, you will be the champion for our clients, ensuring they achieve their goals and derive maximum value from Custobar! 

This role is for a fixed term - a parental leave replacement until 30.9.2025, starting as soon as the right candidate is found. As we are growing there is also a possibility to continue after the fixed term. Our goal is that the person who is currently in this role would onboard you.

Custobar in a nutshell:

• We are a CDP and marketing automation platform for retail and B2C companies.

• We help our clients to make sense of their customer data

• As customer data is seen as the number one asset for any B2C company, we are in high demand

• Custobarians are a talented, international and diverse group of people

Why You’ll Love Working Here:

• Empower Clients: You will have the opportunity to build lasting relationships with a dedicated portfolio of clients, understanding their unique marketing challenges and objectives. You collaborate with clients’ marketing departments and influential decision-makers.Your expertise will guide them toward success, driving retention and growth.

• Strategic Impact: As a Customer Success Manager, you will lead initiatives that drive client satisfaction and loyalty. You highlight powerful use cases and introduce features designed to supercharge your clients' revenue streams. 

• Collaborative Environment: Work alongside a talented team of professionals who are committed to excellence. You will collaborate with cross-functional teams to ensure a seamless client experience, leveraging your insights to influence product development and service enhancements.

• Continuous Growth: You get to be part of the best team (at least we think so), and work with the winning clients and their partners in a company that is already a market leader in Finland and on its way to very large markets in Europe. We believe in investing in our team members. You will have access to ongoing training and professional development opportunities to further enhance your skills and advance your career. 

You can read more about us and our perks and benefits  at https://www.custobar.com/careers/

What You Bring to the Table:

• Interest for retail omnichannel business and CDP software landscape

• Proven experience (+5 years) in customer success and account management with a track record of increasing client revenue, driving client satisfaction and retention.

• Exceptional communication and interpersonal skills, with the ability to build trust with clients at all levels.

• Strong analytical skills, enabling you to assess client needs and deliver tailored solutions.

• A passion for helping clients succeed and a commitment to delivering outstanding service.

• Fluency in Finnish and English is required for this role. 

• German and/or Swedish language skills are considered as an advantage.

Are you interested?

If you are ready to take your career to the next level and make a meaningful impact on our clients’ success, we want to hear from you! Join us as a Customer Success Manager and be a key player in driving growth and innovation

Please send your application latest by 4.11.2024. We process applications already during the application period.