Passionate about SaaS and love working with customers? This role is made for you!

At tamigo, we are more than just a SaaS company. We are the trusted partner for Workforce Management across Europe, assisting well-known international retail and hospitality brands in making their daily operations more efficient and transparent.

As our new Implementation Specialist for the DACH market, you will bridge the gap between our workforce management solution and its real-world application with high-profile customers across retail and hospitality. You will ensure the seamless integration of systems or processes into our customers’ existing frameworks. You oversee implementation projects, take the lead during customer meetings and provide configuration advice tailored to customers’ specific needs. As the configuration specialist, you handle configuration settings and data uploads throughout each project.

Key responsibilities:

1. Drive Project Progress: You manage project timelines, keep track of progress and ensure that implementation deadlines are met and within budget. This also includes risk mitigation, collaborating with Steering Committees and presenting project progress externally and internally.
   
   
2. Manage Customer Relationships: You convey complex technical concepts to technical and non-technical stakeholders, manage customer expectations, and provide training and support throughout the implementation phase. You are responsible for holding regular meetings with customers.
   
   
3. Continuous Improvement: You analyse and improve the customers’ business processes. This involves understanding workflow dynamics, identifying bottlenecks, and implementing best practices to enhance efficiency. You also stay updated on existing and upcoming product features and help improve customer implementation processes.
   
   
4. Training & Handover: You provide end-user training based on the database setup, produce handover documentation, and facilitate meetings for project handover to the Customer Success team.
   
   
5. Feature Requests & Documentation: You document new features and improvement requests relevant to your projects, and you create documentation for customer configuration and workflows.
   
   
6. Consultancy & Billing: You collaborate with your colleagues across teams, and you support presales activities. You ensure timely invoicing for projects and consultancy tasks.
   

You are an ideal fit if you have:

• Native level German.
• Technical proficiency: knowledge of software and system integration techniques.
• Proven project management skills.
• Experience from the IT industry, preferably SaaS.
• A relevant university degree or equivalent.
• An understanding of the workflows in hospitality or retail.

As a person you are:

• Result oriented, proactive, and eager to drive projects forward.
• Goal oriented and able to meet deadlines.
• A good communicator who engages effectively with a broad range of stakeholders.
• Customer focused.
• A critical thinker and strong problem solver.
• Positive with a can-do attitude and the willingness to learn.
  

*Get to know the solution you will roll out!  Sign up using ‘Candidate’ as your company name and try tamigo for yourself.

What tamigo offers you

• A chance to work closely with prominent international brands.
• Close collaboration with our franchises across Europe.
• A chance to contribute actively to the company's progress and growth.
• A warm and welcoming team from all over the globe.

…. Oh, and did we mention the perks? We've got private health insurance, a stunning office in the heart of the city, delicious catered lunches every day, and awesome social events that bring us all together for some fun!

Please note that you must have a clean criminal record and a valid EU work permit to be considered for this position.

Want to know more? Visit us at tamigo or get in touch with our recruitment team directly: june.nilsson@tamigo.com