The Hub | Customer Success Manager

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Customer Success Manager

Salary Competitive

Do you want to help us make an impact by accelerating the renewable energy transition?

The world needs to increase the amount of renewable energy to battle climate change. Glint Solar is an Oslo-based B2B SaaS company with the purpose of accelerating the growth of solar energy by making it fast and simple to evaluate the best locations for solar projects.

Solar energy is growing at a tremendous rate. Reducing early risks and making data driven decisions from the start is increasingly crucial for solar developers. The current solution is time consuming and cumbersome, slowing down the development process. Our approach is to break down the siloed status quo and offer an innovative and collaborative way of working to speed up the process.

Who are we?

We are a fun-loving international team with people from different backgrounds. Between us you will find people who: love rugby and art, enjoy cooking new dishes, play frisbee golf, and DJ on the weekend. So what do we have in common? We support each other, love solving customer problems, believe in innovation, and want to drive a positive change in the world.

Who are you?

We’re looking for an empathic problem-solver to join our Customer Success team. You are motivated by understanding our customers needs, solve problems and drive customer satisfaction. You enjoy building strong relationships with our customers and want to make a difference. Creativity and content creation will also be an important part of the role as we scale up our business. You will be part of the go-to-market team working alongside Sales, Marketing and Product Management teams to ensure our services are delivered successfully.

Your responsibilities

As a Customer Success Manager you will be responsible for:

Building strong, long-term relationships with assigned customers by staying in constant communication and efficiently resolving issues tailored to individual needs.
Ensure an overall great customer experience and onboarding to Glint Solar through communication and customer education.
Driving retention and expansion through upselling and cross-selling.
Be the voice of the customer internally with deep customer understanding and communicate customer feedback and experiences to the rest of the team.

Ideal qualifications

Bachelor’s degree and 3-7 years of experience in a customer-facing role or within the renewable energy industry.
Experience working with senior and executive level customer contacts
Collaborative spirit both within the commercial team and with the product team
Experience with CRM (we use Hubspot) and data analytics
Excellent communication skills, oral and written English with a big plus for proficiency in one or more of the following languages: German, French, Polish, Spanish, Italian
Experience or interest in renewable energy
Have the right to work in Norway/EU/EEA

What we offer

Chance to join a young, fast-growing startup with an existing global reach
An international team of ambitious and motivated colleagues
Competitive salary with an option scheme to take part in our future success
Relocation stipend if moving to Norway
Steep learning curve and freedom to shape your own role
Work life balance with support to work from anywhere weeks
Lots of laughter and team events

We’re excited to talk to you and see how your background could fit well with our growing team, so get in touch!

For more information or questions please contact us at nicola@thehub.io

Perks and benefits

This job comes with several perks and benefits

Free coffee / tea

Near public transit

Social gatherings

Equity package

Pension plan

Maternity / paternity leave

See all 9 benefits

Working at
Glint Solar

See company profile

Glint Solar is accelerating the adoption of solar energy by building the world's leading solar screening and analysis software. One of the main headaches for the development of large scale solar is identifying where to build and understanding the specific site conditions - we're tackling this! The world needs to build more renewable energy to combat climate change. We in Glint Solar believe that technology is the solution. We are therefore working effortlessly on building technology for developers of solar energy parks. We started with the very exciting floating solar market as this is one of the fastest growing energy sectors in the world and have since expanded into land based solar as well. We're backed by leading Norwegian and international VCs and private equity. Our HQ is at Mesh Nationaltheatret in Oslo where our international team works from, but we serve our global customer base with a focus on Europe. Some of our interesting customers include TotalEnergies, Alight and Statkraft. We have the culture of a startup with a flat hierarchy, where the idea matters, not who had it. We encourage trying new things, even if it fails. At Glint Solar you will have the freedom to do your best work – and focus your efforts on what *you* are good at. We believe in adapting to our people and their strengths – not the other way around. We back each other up, make sure obstacles are out of the way, and then we GO! And sometimes, quite often, actually, we go do something fun together, like cabin trips, company trips and social events. All with lots of laughter. We consider ourselves very privileged to have smart, curious, and caring colleagues who are working together towards our mission. We are comprised of 23 different people with nine different nationalities and a wide range of diversity of thought. Amongst us you’ll find coffee connoisseurs, map nerds, Mandarin speakers, yoga enthusiasts, foodies, cross-country skiiers, olive farmers, frisbee golfers, colleagues who DJ on the weekend and everything in between – because we value exactly who YOU are. Regardless of what you enjoy and value outside of work, there’s a place for you in Glint Solar.