Are you an aspiring Customer Support Engineer looking for an opportunity to take on new challenges and advance your career?

We're on the lookout for passionate individuals who thrive on delivering top-notch support and ensuring customer success. If you're someone who loves the dynamic nature of the tech world, we've got an amazing opportunity waiting for you!

🚀 Join our team at Spotipo!

🔍 Position: Customer Support/Success Engineer

👩‍💼 Experience: 1+ years

About Us:

At Spotipo, we're committed to transforming how users interact with their networks. Our innovative solutions empower businesses to optimize connectivity and elevate user experiences. As we expand, we're searching for a skilled Customer Support/Success Engineer to join us in achieving our mission.

🎯 Responsibilities:

• Enable captive portals for customers on existing networks

• Efficiently troubleshoot customer issues with empathy

• Collaborate with the product team to address bugs and implement features

• Proactively engage with customers to provide timely support through platform monitoring

• Enhance support documentation for improved customer service

💼 Skills We're Seeking:

• Exceptional communication skills

• Customer-centric approach with strong empathy

• Support experience, preferably in an MSP or router vendor environment

• Solid understanding of WiFi and networking fundamentals

• Proficiency in Linux (a plus)

• Hands-on experience with WiFi solutions like UniFi, Mikrotik, Meraki, Aruba, or Ruckus

• Bonus if you're familiar with Captive Portals