Full-time opportunity at Valpas! Join us in making every trip safe from the soaring bed bug epidemic and toxic pesticides 🧘‍♀️🌱

We are looking for a customer-centric operational leader to join our growth function based in Helsinki or Paris as a Head of Operations. Flexible start date in September/October. As Head of Operations, you will lead our tight operations team of two people and take care of our rapidly growing customer operations around the world and help the company:

• Execute its GTM by ensuring that every customer hotel from Tokyo to London is configured, delivered and installed with fast turnover, high customer satisfaction and on budget

• Build and automate the operations funnel thoughtfully for scale to ensure that while revenue and customer satisfaction grows fast, headcount grows slow

• Recruit and nurture a network of capable Valpas installers across key markets

• Feed the product team with problems and insights from the operations function, and work closely with them to implement solutions

You are probably a good candidate if you:

• Are enthusiastic about our purpose and product and scaling the Ops function of a fast-growing tech company

• Speak and write fluently in English to people that are not native in the language

• Have experience from customer service work and working in/building the operations of a small growing company, and enjoy sharing it to support the growth of your team

• Enjoy proactively fixing problems with permanent solutions, as opposed to reactively dealing with the same problem more than once

• Are naturally entrepreneurial, organised, detail-oriented and thrive in fast-paced environments that demand execution on a daily basis

• Believe teamwork is key to an efficient and empowered Ops team and happy customers

You will get:

🤝 To scale the operations of a fast-growing sustainable tech company and make a real impact in the company, surrounding society and the planet

💻 To develop the operations team and function to reach its full potential as part of our GTM motion of sales, success and marketing

🥂 To engage with happy and motivated suppliers that are committed to excellence and customers that are excited about what you supply them with

🎓 An empowered and dynamic environment where you learn and grow fast both professionally and personally

💰 A compensation package that entails participation in our option pool and an entry salary of 4000-5000€/month depending on where you are in your career

Tell us over a written or recorded application, why YOU are the best person to join us and help empower 1000 hoteliers and hosts to provide a safe, seamless, and sustainable stay for every guest in the next two years. Leave your written or recorded application and CV by July 31. Before taking the time, please do your diligence and read how we work to see if it resonates with you at valpashotels.com/our-story. 🎉