Customer Success Manager 

Location: Østerbro, Copenhagen - Located close to metro stations in the outer Østerbro Type: Full-Time Industry: Tech, Marketplace in the Service & Facility management sector

Officeguru overview: At Officeguru, we are redefining what it means to serve businesses with a service enabled marketplace. Our platform connects companies with a broad spectrum of services, setting new standards in convenience and quality. Our mission is to provide unparalleled service and exceptional experiences, driving growth and retention through super happy customers. Join us in transforming the service sector and making a significant impact every day.

Job description: We are seeking a Customer Success Manager who is passionate about delivering and creating exceptional customer experiences. This role is crucial for maintaining our commitment to go above and beyond industry standards, ensuring every interaction adds value and enhances customer satisfaction. You will be directly responsible for nurturing our existing subscription customers, focusing on increasing transactions and cultivating long-term loyalty.

Key responsibilities:

• Deliver unparalleled customer experience that sets a new market standard for excellence.

• Develop deep relationships with high-value customers, understanding their unique needs and business objectives - help them achieve it!

• Drive increased transaction volumes and account growth through proactive engagement and personalized service strategies.

• Conduct detailed account reviews to ensure maximum satisfaction and identify up-sell or cross-sell opportunities together with the customer.

• Implement and refine customer onboarding processes, ensuring a smooth and welcoming experience for all new customers and new users.

• Collaborate with product and marketing teams to tailor offerings that meet the evolving needs of top-tier customers.

• Lead by example in customer interactions, setting a high bar for responsiveness, problem resolution, and overall customer advocacy.

• Regularly gather and act on customer feedback to drive continuous improvement in the service and technical feature offerings.

Required skills and qualifications:

• Experience in business administration, hospitality, Customer Success or a related field preferred.

• Ability to have a focus on the commercial aspects of growing an account over time with strategic thinking

• Proven track record of delivering exceptional customer service in a high-stakes environment.

• Strong interpersonal skills and the ability to create value with important clients quickly.

• Experience with CRM systems, data-driven reporting and performance metrics analysis.

• Excellent problem-solving skills, with the ability to think strategically about customer engagement and retention.

• Passionate about growth and driven to exceed expectations.

• Fluent in English and Danish, both spoken and written.

What we offer:

• Competitive salary and a comprehensive benefits package.

• The opportunity to work in a forward-thinking company that truly values customer satisfaction and employee contribution.

• A dynamic and supportive work environment that fosters growth and professional development.

• State-of-the-art workspace in Østerbro, with the latest tools and technologies at your disposal.

• Modern approach to work life balance and psychological safety

How to apply: If you are driven to deliver the best and thrive in a challenging yet rewarding environment, we would love to hear from you. Please submit your resume and a personalized cover letter explaining why you are the ideal candidate for this role to:

 Head of Customer Success and Partnerships Daniel Gyll