At Membrain, Customer Success is about focusing on our customers' long-term success by building trust-based relationships with key stakeholders and helping them realize their defined future outcomes with Membrain's help.

Our customers, who are based all over the world and who represent a wide range of industries, are looking to improve their sales results, scale their businesses, and overcome sales challenges. As a Customer Success Advocate, your role is to play a significant role in providing our customers with all the conditions they need to be successful with Membrain.

Responsibilities

• Engage in proactive Customer Success efforts pertaining to implementation, training, adoption, retention, growth, renewal and satisfaction of Membrain

• Successfully onboard new customers

• Enable customer growth through proactive expansion strategies

• Establish relationships as a trusted and strategic advocate with your customers and their partners to help ensure the continued value of Membrain is realized

• Produce helpful enablement resources for our customers

• Collaborate with the Customer Solutions team to ensure swift and professional responses to our customers

• Collaborate with internal teams to continually improve our products & services

• Be a mentor to team members

The output of your work

• Onboard new customers

• Build meaningful relationships with key stakeholders for your customers and their partners

• Win expansion projects

• Renew your customers accounts

ABOUT YOU

You are

• At ease in dialogues with CEOs and sales leaders

• Tech-savvy and very interested in technology and software

• Comfortable navigating complexity

• Always looking for personal growth and sharing our values

• Highly professional with a strong work ethic

• Fluent in Swedish and English (verbal & written)

• Already located at a commuting distance from Stockholm, Sweden

You have

• 3+ years of experience in an account management or customer success role 

• Experience working with B2B customers

• Excellent communication skills, including the ability to communicate in a clear, goal-oriented way that leaves no room for interpretation

• High empathy and a customer service attitude

• Preferably, experience in B2B sales

• An eagerness to always learn and become better than yesterday

• Worked with CRMs and know why some suck ;)

WHAT IT WILL LOOK LIKE

During the first 30 days, you will:

• Learn the foundation of why Membrain exists and how we serve our customers

• Have a good grasp of how Membrain works as a product

• Become familiar with the tools and platforms we use

• Learn the product, market, competition, and customer challenges

• Have had initial contact with most of your customers

After 90 days, you will:

• Explain to others what Membrain does and how it works

• Have had contact with all team members

• Have closed at least one renewal or expansion project

After a year, you will:

• Know Membrain inside and out, tied to business benefits

• Become a role model for new hires and help the team grow

• Continually be learning about all things needed to stay on top of your game 

BENEFITS

Commission

You will earn commission on the services you sell to your customers and thus supporting them further in their journey.

Wellness allowance (Friskvårdsbidrag)

Health and well-being are important for everyone to feel good and thus perform well. Therefore, we offer this wellness allowance that can be used for gym memberships, classes or massages that contribute to your physical activity and well-being.

The "Think Big" day

Once a quarter, we want you to take a day off your regular duties to freely think about one specific challenge and create ideas on how it could best be solved for the benefit of our customers.

Homey office in Hammarby Sjöstad

We believe that when colleagues spend time in the same space, some sort of magic happens such as learning from each other and building stronger relationships. That’s why we’ve created a lovely and homey office in Stockholm.

Professional growth budget

We want to invest in activities that enable you to expand and grow your professional skills because we believe learning and being on top of your game is an important contribution to keeping Membrain a leader in its field.