Customer Success Manager

Salary range: 40 000 - 45 000 DKK per month

Copenhagen, Denmark (Hybrid)

Full-time

CV Partner is on a mission to save our clients time, win more bids, and get better results.

CV Partner is a leading SaaS product in winning public tenders, bids, and proposals. Currently being used by market leaders in consulting, engineering, IT and legal firms in over 35 countries, our software helps create and store CV, resume, and case study data. This makes it easy to keep track of employee data and reduces the time it takes to compile a winning bid in half.

Our globally distributed team of 40 talented and friendly individuals is headquartered in Oslo, with offices in London, Copenhagen, Helsinki, and Toronto.

Customer Success Manager

Having experienced great success in Europe since CV Partner was founded in 2012, and trusted by industry leaders like PwC, DLA Piper, and Capgemini, we have ambitious plans to expand in North America. In 2023, we received our first investment from Idékapital, which has enabled us to accelerate our overseas expansion and drive sales across America and Canada whilst continuing to support our clients in Scandinavia.

As a Swedish speaking Customer Success Manager at CV Partner you will be at the heart of our mission to deliver exceptional value to our Nordic, and in particular Swedish customers. You will work closely with our corporate and enterprise customers to understand their needs, and challenges, driving engagement and demonstrating ongoing value from CV Partner’s tool. Your role will involve guiding customers through the onboarding process, coordinating training, configuration and an implementation plan with each customer and ultimately building a trusting relationship with clients in Scandinavia and the rest of Europe.

You will report to the Customer Success Lead in Copenhagen and collaborate with the wider Customer Success Team located in Oslo, London, and Toronto. Additionally, you will work closely with our sales team to identify new expansion opportunities. As we continue to grow globally, both in headcount and in customer base, you will have the opportunity to steer your future career in CV Partner and be exposed to development opportunities as we scale.

Ideally, you will have worked for a high-growth company but we are more concerned with your ability to adapt to a changing environment. CV Partner is in an exciting growth phase so it’s important to be aware that something that works for us today may not work for us tomorrow.

We promote flexible working arrangements, and we also recognise the positive impact of meeting up with colleagues in person. We ask that applicants be prepared to travel to the central Copenhagen office at least 2 days a week. We also travel internationally twice per year for company gatherings, so in addition to being legally eligible to work in Denmark, candidates should be prepared to travel internationally for a few days each year (fully paid) for collaboration, fun times, and, of course, great food.

About you

Minimum essential requirements

- Fluent in the Swedish language, as we want to support our Swedish customer base from our Copenhagen office.

- Proven experience in client-facing roles within a SaaS environment, particularly in customer success. Candidates with experience in account management, relationship management, or similar roles are also encouraged to apply. 

- A track record of developing customer relationships that promote retention and loyalty. 

- Communicating with external and internal stakeholders is an integral part of this role so an excellent grasp of the Swedish and English language is essential (both written and spoken). 

- Due to CV Partner’s global presence, there may be times when you are asked to be available for early mornings or late calls with customers.  

- As CV Partner continues to mature in this exciting period of growth, there are times when you will be working under minimal supervision, so this hire needs to be a self-starter who is proactive and can think on their feet.

 - CV Partner’s main product will play an important role in your day-to-day work and the ability to learn new software and tech tools is very important to your success in this role.

It would be great if you also have

- Previous experience working with large enterprise customers

 - Experience within bids/proposals in professional services

 - An understanding of at least one of our customer industries: IT, Engineering, Business Management, Legal, and/or Construction

 - Worked alongside a globally distributed team across multiple time zones

Why you will love it here

- Flexible and hybrid work arrangements 

- Fully paid bi-annual company retreats 

- Travel to other CV Partner offices

 - Macbook and iPhone 

- Pension contributions 

- Office lunch

If you like one of our open job posts, we encourage you to apply. We are less concerned with a person meeting 100% of the job requirements, and are more interested in working with friendly, genuine, and honest people. CV Partner is made up of caring, empathetic people who lift each other up, and we do not discriminate against any protected group. We are committed to equal opportunities, inclusive working, and fairness for all.