Do you want to be at the forefront of the fast growing Women’s Health movement? Hormona is a venture-backed, data-driven women's health company located at Norrsken Stockholm. We're on a mission to revolutionise women's health by helping women to take control of their hormones.

We are seeking a passionate and dedicated Customer Success Intern to join our team. As a Customer Success Intern at Hormona, you will have the opportunity to gain hands-on experience in supporting our users, fostering strong relationships, and driving engagement within our community. You will work closely with our Head of Marketing to ensure our users have a seamless experience and receive the support they need to achieve their health goals.

Responsibilities:

• Assist in responding to user inquiries and providing timely and helpful support via email, chat. 

• Collaborate with the Hormona team to identify trends, issues, and opportunities for improvement in user experience.

• Contribute to the development of educational resources, tutorials, and FAQs to empower users and enhance their understanding of the Hormona app.

• Engage with users through various channels to gather feedback, testimonials, and success stories.

• Assist in organizing and executing virtual events, workshops, and community initiatives to foster engagement and connection among Hormona users.

• Contribute to data collection and analysis efforts to track user engagement, satisfaction, and retention metrics.

• Stay informed about industry trends, best practices, and competitor activities to inform customer success strategies and initiatives.

Qualifications:

• Currently enrolled in a Bachelor's or Master's degree program in a relevant field (e.g., Business Administration, Marketing, Healthcare, Psychology, Communications, or related field).

• Strong communication skills, both written and verbal in English & Swedish, with a customer-centric mindset.

• Passion for women's health and a genuine desire to make a positive impact on the lives of others.

• Detail-oriented with excellent organizational and time management skills.

• Ability to work collaboratively in a fast-paced, dynamic environment.

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with customer relationship management (CRM) systems is a plus.

• Previous experience in customer service, sales, or community management is preferred but not required.

Join us on our quest to change the future of women's health!