About Dixa
Dixa is a conversational customer service platform that creates value for brands and customers in an easy to use, friendly and engaging way. We call it Customer Friendship™️ 💜. Established in Copenhagen, Denmark in 2015, Dixa was founded on the principle that there must be a better way to do customer service, one that gives customers fast, accurate answers, from any customer service channel, as well as empower agents to have meaningful conversations rather than just solve tickets for the business. In February of 2021, the company acquired the Australian knowledge platform startup, Elevio. In March 2022 we acquired analytics leader Miuros, and automation pioneer Solvemate to further boost our product offering in this space.
Dixa has expanded globally within the first years since launch and now has 150+ employees in offices across Copenhagen, London, Chicago, and Melbourne. The company has raised more than $155 million in funding to date with backing from Notion Capital, Project A Ventures, SEED Capital and in mid 2021 completed a Series C funding led by US-based General Atlantic.
The Low Down
Dixa is diving into the scale-up territory, and we’re looking for an Engineering Manager to embark on this journey with us to build the world’s most powerful Customer Friendship platform 💜You’ll join a highly collaborative team that values open-source, functional programming and modern infrastructure. You will be able to offer fresh insights and valuable perspectives on our technologies and improved ways of building our platform. This is a great chance to create a meaningful impact on the future of exceptional customer experience.
About the job
As a technical manager, you will be responsible for planning and executing part of the technology roadmap. This means collaborating with other technical leads to scope out and break down initiatives, as well as delivering and coordinating the technical work within the team. You will ensure great quality, solid architecture, and responsibility for the team’s domain.On a day-to-day basis, you will provide technical feedback to the team, participate in code reviews, remove impediments, and provide additional support as needed.You will be a member of the Engineering Management team, collaborating with your peers to work through challenges and discuss best practices. That comes with great responsibility for the engineers in the team, where you will ensure their professional and personal growth, boosting morale (particularly in difficult times!) and retaining/hiring more engineers.
Responsibilities
- You will lead and grow one or more small engineering teams. Provide support and guidance that enables the team to self-organize and achieve sustained high velocity and predictability.
- Collaborate with product managers and the product and engineering leadership team to help define goals and objectives in the short and long term and follow through on the status of executing against set plans.
- Lead delivery of major product initiatives, ensuring team collaboration and high engagement.
- Manage stakeholder expectations and communication to feature or cross-team project delivery.
- Discovering and implementing new technologies that yield a competitive advantage.
- Helping teams use technology profitably and supervise system infrastructure to ensure functionality and efficiency.
- Using stakeholders’ feedback to inform necessary improvements and adjustments to technology, product, and platform.
- Maintaining and improving a healthy Engineering Culture, following the Dixa DNA.
- Partner with team members, Tech Leads, and other senior engineering stakeholders and champion ways to drive improvements in technical design or delivery processes.
- Represent your team(s) internally to recognize and communicate impact and achievements across the department.
About You
- You have a passion for engineering, with a genuine and combined interest in technology and people.
- You appreciate the principles of the Dixa DNA: Build for the future by acting now, Care and unity, and Work smart, fail fast.
- You are good at developing others and raising teams to a higher altitude.
- You follow the key engineering trends and provide technical guidance to engineering teams.
- You are a natural at working collaboratively, listening to others, and voicing your own ideas. You understand the importance of collective and individual input for a team to shine.
- You want to make a difference where you work. You are eager to contribute to a positive and productive work environment and grow your career in a hyper-growth company!
Please note
The qualifications and experiences above act as a loose guide to what we’re looking for. We’d still love to hear from you if you have more or less experience, so long as the core skills can be demonstrated.
An equitable future
Since the very beginning, we’ve been committed to building an inclusive culture. We are proud that people from all over the world have combined forces to give Dixa a universal perspective.
However, there are areas where we simply need to do better, and we appreciate that there are perspectives and experiences which many of us do not fully understand – yet.
We want our Dixaterians to bring their true selves to work, irrespective of nationality, race, ethnicity, religion, sexual orientation, gender identity, physical ability, age, or economic background. We’re committed to learning, growing, and educating ourselves on experiences outside of our own, because we believe everyone deserves an equitable future.
Dixa, the 30-second version
Dixa enables companies to deliver customer service as it is meant to be. We help customer service leaders to create effortless experiences that unlock loyalty. Dixa’s Conversational Customer Service Platform combines powerful AI with a human touch to deliver a personalized-service experience that scales. Dixa powers more than 30 million conversations a year and is trusted by leading brands such as Interflora, On, Wise, Deezer, Rapha, Too Good to Go, Hello Print, and Wistia.
We started out as four friends around a kitchen table, on a mission to radically change the customer service space, while building a people-first and values-driven culture from the get-go.
Now, we’re in scale-up territory, backed by incredible VCs (raising Series C in July 2021), and 150+ exceptional Dixaterians working with us in 4 offices (and remotely)!
This incredible momentum is fuelling our mission to once and for all eliminate bad customer service and create a world in which all people are welcomed by their favorite brands with the warm familiarity of a friend 💜.
What’s in it for you?
Of course, there are the standard things, like competitive salary and a decent pension plan, that includes life and health insurance (in the majority of locations). But, there’s also so much more, such as flexible working, autonomy, continuous learning, meaningful work, future planning (family health and retirement) and other bits & bobs (i.e. socials and food). You can find out more on our careers page!
Perks and benefits
This job comes with several perks and benefits
Free coffee / tea
Get your caffeine fix to get you started and keep you going.
Near public transit
Easy access and treehugger friendly workplace.
Social gatherings
Social gatherings and games; hang out with your colleagues.
Free office snacks
Peckish after lunch? We got your back with soft drinks, treats and fruit.
Pension plan
We take care of you, even when you are old and wrinkly.
Free friday beers
Friday is something special, let's enjoy a beer together.
Working at
Dixa
Dixa is a global customer service tech company on a mission to create friendships between brands and their customers, break down technology silos and eliminate bad customer service.Dixa is a truly international company with 14+ nationalities working together in the heart of Copenhagen and with offices in London, Berlin and Kiev. With customers in 20+ countries, Dixa has experienced incredible growth since it’s launch in 2018, quickly becoming one of Scandinavia’s fastest growing SaaS companies.
