About LifeX

At LifeX, we are revolutionising the way people live by providing fully furnished and serviced apartments in some of the world's most exciting cities. Our Nordic-styled apartments are designed to meet the needs of modern urbanites who crave flexible and hassle-free accommodation solutions. We are generating €10M+ ARR and expected to be EBITDA profitable in the next 6 months.

The Role

As the Head of Operations, you will play a crucial role in ensuring that our members receive the highest standard of service possible. You will be responsible for managing a variety of tasks and projects, from overseeing maintenance and housekeeping to managing relationships with suppliers and vendors. Your attention to detail and service mindset will be essential to our success in delivering an exceptional living experience to our members.

Responsibilities

• Lead the largest team at LifeX consisting of both country staff (6+) and frontline hand-on staff (20+) across multiple countries (DK, DE, FR, UK, NO)

• Be HR responsible for the operational staff including onboarding and off-boarding

• Take ownership of the P&L and SLA ensuring that financial and non-financial targets are met or exceeded toward both our end customers and real estate partners

• Develop and implement operational strategies to maximise efficiency and minimise costs across our units

• Analyse and utilise data to improve decision-making and drive operational improvements

• Support the operations team to manage the day-to-day operations of our properties, including maintenance, cleaning, and customer success

• Create and lead projects based on data analysis to improve operational efficiency and member satisfaction

• Enforcement of customer centric decisions, balancing it with the operational cost needs to ensure high customer satisfaction

• Develop and maintain strong relationships with our real estate partners, responsible for the service delivery evaluation and planning process

• Implement and maintain operational processes and procedures to ensure consistency and quality across our properties

• Work closely with our product team to optimise the use of our technology to improve operational efficiency and customer experience

• Develop and manage relationships with our members, ensuring that their needs are met and issues are resolved in a timely and professional manner

• Provide regular reports and updates to the CEO and other key stakeholders on the performance of our units

Qualifications

• At least 5 years of experience in operations management, preferably in the hotel or hospitality industry

• Excellent communication and people management skills, with the ability to lead and guide the department

• Strategic and creative mindset for problem-solving at scale, often with a technical solution and managing cross functional projects

• Strong data mindset with analytical skills and track record of working with various tools to help teams make data driven decisions

• A customer experience mindset. Always make choices that consider the impact on the end customer

• Good level of stress residency when working with defining structure for an evolving organisation

• Fluent in verbal and written English, any other language is a plus

What would make you stand out

• Experience in the hospitality, travel or real estate industry.

• Startup or scale-up experience.