Customer Support Agent (DE) - (full remote)

Salary Competitive

Donkey Republic is looking for a full-time Rider Support Agent to give our Donkey riders an amazing and excellent customer experience!

Join us in a mission to make sustainable shared transportation available to everyone and make cities more liveable! We are 20,000+ bicycles large, serving 1m+ riders in 10 large and another 50 smaller cities in Europe and we believe that Every Ride Counts. We demonstrate how bike-sharing can play a major role in urban mobility. We are looking forward to meeting you!

About the role:

You will be part of a full-remote customer support team supporting our riders with all kind of inquiries. The support channels we are working with are live chat, email and phone.

The role is a limited time contract of 3 to 6 months, with the possibility for permanent contract for the right candidate.

Customer support is open from 6am to 8pm, every day of the week. It's important that you are flexible and willing to take any shift if needed. Of course schedules are available in good time so there are no surprises. We are supporting our riders in many different languages, for example Danish, Dutch, German, Spanish, Finnish, Swedish and French.

You will be working remotely and it's therefore not important where you are based. However, we will make sure that you part of the team despite the distance :) You will be reporting to the Head of our Rider Support Team.

Your tasks include:

  • Giving all our riders an excellent customer experience!

  • Making sure that you are on top of our product/processes to provide the right information to all our riders.

  • Processing of different kind of rentals.

  • Updating our content, FAQ's and other ad hoc tasks.

We expect you:

  • Are fluent in English and German. Applications from candidates that are not fluent in both will not be considered.

  • Dutch or French would be a huge plus as additional language

  • To have some experience in customer support.

  • Available to start as soon as possible.

  • Can work 20 to 25 hours a week.

  • Are ready to give our Donkey riders the best possible customer experience.

  • Are empathetic and love to talk to people.

  • Are structured and process oriented.

  • Don't mind working in weekends and holidays as it's part of the job.

  • Are a fast learner and digitally proficient.

If you think you're the right fit for the Donkey Team then apply! We are looking forward to get to know you!

Application deadline March 8th 2024.

Please apply through TheHub only!

Perks and benefits

This job comes with several perks and benefits

Flexible working hours
Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Free friday beers
Free friday beers

Friday is something special, let's enjoy a beer together.

Central office
Central office

Your local office is your anchor point, thus, we placed it centrally at your convenience.

See all 14 benefits

Working at
Donkey Republic

Donkey Republic is a leading European bike-sharing service provider to cities and riders. The company has more than 20,000 bikes and ebikes in 70+ cities. Leveraging state of the art software (rider ad operator apps), hardware (bikes, ebikes, cargo bikes, stations), and operational capabilities, we make sure cities can provide an attractive, reliable cycling service. Our mission is to create a better city life for everyone by getting more people on the two wheels.

Read more about Donkey Republic

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