About PaidTabs:

PaidTabs is a pioneering music platform that’s reshaping the way musicians interact with sheet music and guitar tabs. By blending innovative technology with a passion for music, we offer a range of services including music transcription, a marketplace for artists, and cutting-edge AI-driven tools for music creation and learning. As part of the vibrant Sting.co ecosystem, we're at the heart of the Nordic music tech scene, surrounded by creativity and innovation.

The Role:

We are on the lookout for a dynamic Customer Support & Social Media Coordinator to become the voice of PaidTabs. In this dual-faceted role, you will be the front line in engaging with our passionate community, providing top-notch customer service, and driving our presence on social media and our blog. This is an incredible opportunity for someone who loves music, excels in communication, and is excited by the prospect of working in a fast-paced, innovative environment.

Why PaidTabs?:

• ChatGPT Enterprise Subscription: Get access to a ChatGPT Enterprise subscription, enabling you to leverage advanced AI tools for crafting compelling articles and responding to customer inquiries with efficiency and creativity.

• Flexible Work Location: Enjoy the freedom to work from anywhere, whether you prefer the comfort of your home or our vibrant office in Stockholm. We provide the flexibility to suit your lifestyle.

• Networking Opportunities: Meet famous musicians and broaden your professional network through our partnership with Sting.co. Dive into a world of creativity and innovation, connecting with leading figures in the music and tech industries.

• Collaborate with Innovators: Engage daily with some of the most creative and innovative companies, gaining insights from top business coaches. Our community is a source of constant inspiration and learning.

• AI-Powered Efficiency: Utilize a ChatGPT model trained specifically on PaidTabs data to streamline your workflow. Whether you're drafting blog articles or replying to customer queries, our AI tools are designed to support you every step of the way.

Key Responsibilities:

• Customer Support: Respond to customer inquiries and support tickets with professionalism, empathy, and efficiency, ensuring a high level of customer satisfaction.

• Social Media Management: Create, schedule, and manage engaging content across our social media platforms, including Facebook, Twitter, Instagram, and LinkedIn.

• Content Creation: Write compelling articles for our blog, utilizing our ChatGPT model to generate insightful content on music technology and community stories.

• Community Engagement: Actively engage with our community across all platforms, fostering positive interactions and building our brand presence.

• Analytics and Reporting: Monitor social media and blog performance, gather insights, and adjust strategies accordingly to maximize engagement.

What are we looking for?

• Experience in customer support and social media management, with a talent for writing engaging content.

• Strong communication skills and proficiency in English.

• An organized, self-motivated individual who can juggle multiple projects with ease.

• A passion for music, technology, and innovation, with a drive to learn and grow.

• Familiarity with analytics tools and a data-driven approach to content strategy.